Welcome to the iService Help System
The primary purpose of this help system is to educate agents on the key system concepts. Most of this education is delivered in the form of short video tutorials. You will need the adobe Flash player to play these videos. If you don't have Flash installed on your system, click below to download it.
This system covers the tabs shown in the image below. Use the help topics menu at the left to navigate to the desired video.
The following navigation bar will appear at the bottom of each movie.