interactionIDs

Array

This parameter represents the Id of interaction.

answer

Object

Object with all the response mail details.

answer[].inResponseToID

String

This response is going to be sent on this Interaction id.

answer[].subject

String

This parameter has the subject of response.

answer[].segmentID

String

This has the value of the segment id in which interaction belongs to.

answer[].topicID

String

This has the value of topic id in which interaction belongs to.

answer[].addSubjectRefNum

Boolean

Represent that add reference number in subject or not.

answer[].forwardSegmentID

String

This represents the segment ID to whom interaction was forward.

answer[].contactID

String

This represents the customer ID.

answer[].isMassUpdate

Boolean

This represents whether the interaction can be used for mass update or not.

answer[].caseProperties

Number

This parameter has all case properties and their values if case property values are set in interaction.

answer[].interactionProperties

Boolean

This parameter has all properties and their values if property value set in interaction.

answer[].responseProperties

Number

This parameter has all properties and their values if property value is set in response.

answer[].leaveOpen

Number

This represents whether to leave open the interaction after success or not.

answer[].expectReply

Number

Expecting reply on this mail or not

answer[].supressSubjectRef

Number

This represents whether to suppress the reference number from subject or not.

answer[].notificationID

Number

This represents the notification ID

answer[].bodyHtml

String

Body contents of response with html format.

answer[].removedInLineAttachments

Array

This represents the inline attachments.

answer[].mailboxID

String

This represents the mailbox ID.

answer[].note

String

This represents the private comments.

answer[].attachments

Array

This represents the attachments attached to answer.

answer[].destEmail

String

Email address of destination.

answer[].finalHtml

Number

This represents the final body of the answer.

answer[].finalPlain

Number

This represents the final plain body of the answer.

answer[].defaultMailBoxID

String

This represents the default mailbox ID.

answer[].reassignAgentID

String

This represents the agent ID to whom interaction assigned.

answer[].answerProperties

Array

This parameter has all property id if property value is set in interaction.

answer[].answerProperties[].propertyID

String

This parameter has all property names if property value is set in interaction.

answer[].answerProperties[].propertyName

String

This parameter has all property values if property value is set in interaction.

answer[].answerProperties[].values

Array

This parameter represents the action name which is performed from the page.

_pageAction

String

This parameter represents the action name which is performed from the page.

_pageName

String

This parameter represents the page name.

{

   "interactionIDs":[

      "35341"

   ],

   "answer":{

      "inResponseToID":"35341",

      "subject":"[ref#: 45529-45529] Can I track my package?",

      "segmentID":"3",

      "topicID":"31",

      "addSubjectRefNum":true,

      "forwardSegmentID":"",

      "contactID":"25081",

      "isMassUpdate":false,

      "caseProperties":null,

      "interactionProperties":null,

      "responseProperties":null,

      "leaveOpen":null,

      "expectReply":null,

      "supressSubjectRef":null,

      "notificationID":null,

      "bodyHtml":"&nbsp;\n<div>On 11/13/2021 12:26:47 AM, kXeHkcontactemail@auto.com &lt;kXeHkcontactemail@auto.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;\">This is ask question body kXeHk</blockquote>\n</div>\n",

      "removedInlineAttachments":[

      ],

      "mailboxID":"16",

      "note":"",

      "attachments":[

      ],

      "destEmail":"kxehkcontactemail@auto.com",

      "finalHtml":null,

      "finalPlain":null,

      "defaultMailboxID":"16",

      "reassignAgentID":"25048",

      "answerProperties":[

         {

            "propertyID":"14",

            "propertyName":"AnswerProperty",

            "values":[

            ]

         }

      ]

   },

   "_pageAction":"Assign",

   "_pageName":"messagequeue#/my-message-inbox"

}

errors

Array

This parameter represents the list of errors.

errorDetails

Array

This parameter represents the list of error details.

numCanGet

Number

It returns the total count/number of get next button.

numCanApprove

Number

It returns the total count/number of get next QA button.

thread

Object

Object with row and their details.

thread[].row

Object

Object with all the details of the row selected.

thread[].row[].id

String

This is the Interaction id.

thread[].row[].date

String

This returns the date of interaction.

thread[].row[].subject

String

This returns the subject of interaction.

thread[].row[].type

String

This returns the type of interaction.

thread[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

thread[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

thread[].row[].status

String

This is the status of interaction.

thread[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

thread[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

thread[].row[].ssegmentID

String

This has the value of the segment id in which interaction belongs to.

thread[].row[].properties

Array

This represents the interaction properties array.

thread[].details

Object

This object represents the details of root interaction.

thread[].details[].id

String

This represents id of the interaction.

thread[].details[].interactionProperties

Array

This represents the interaction properties of the interaction.

thread[].row[].caseProperties

Array

This represents the case properties of the interaction.

question

Object

This returns a question's row and details data.

question[].row

Object

This has all details of the row.

question[].row[].id

String

This is Interaction id.

question[].row[].date

String

This returns the date of interaction.

question[].row[].subject

String

This returns the subject of interaction.

question[].row[].type

String

This returns the type of interaction.

question[].row[].tags

String

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

question[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

question[].row[].status

String

This is the status of interaction.

question[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

question[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

question[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

question[].row[].properties

Array

This represents the interaction properties of the interaction.

question[].details

Object

This represents the question details.

question[].details[].id

String

This represents the id of the question.

question[].details[].status

String

This is the status question.

question[].details[].InteractionProperties

Array

This returns all properties and their values if property value set in interaction.

question[].details[].caseProperties

Array

This returns all case properties and their values if case property values are set in interaction.

question[].details[].statusAudit

Array

List of status changes log.

question[].details[].statusAudit[].timeStamp

String

This represents the time stamp of the status modified.

question[].details[].statusAudit[].date

String

This represents the date of the status modified.

question[].details[].statusAudit[].action

String

This represents the action name performed when status modified.

question[].details[].statusAudit[].modifierID

String

This represents the user ID by whom interaction was modified.

question[].details[].statusAudit[].modifierName

String

This represents the user name by whom interaction was modified.

question[].details[].statusAudit[].topicID

String

This represents the topic ID.

question[].details[].statusAudit[].topicName

String

This represents the topic name.

question[].details[].statusAudit[].assignedToID

Number

This represents the agent ID to whom interaction was assigned.

question[].details[].statusAudit[].assignedToName

Number

This is the agent name to whom interaction was assigned.

question[].details[].statusAudit[].statusID

String

This represents the status ID.

question[].details[].statusAudit[].statusName

String

This represents the status name.

question[].details[].segmentID

String

This has the value of the segment id in which the question belongs to.

question[].details[].segmentName

String

This has the value of the segment name in which the question belongs to.

question[].details[].topicID

String

This has the value of topic id in which the question belongs to.

question[].details[].topicName

String

This has the value of the topic name in which the question belongs to.

question[].details[].operatorName

String

This has an agent name who has been assigned for the question.

question[].details[].assignedToID

String

This represents the user id to whom question was assigned.

question[].details[].assignedToName

String

This represents the user name to whom question was assigned.

question[].details[].modifiedByName

String

This represents the user name by whom interaction was modified.

question[].details[].approvedByName

String

This represents the user name by whom interaction was approved.

question[].details[].resolvedByName

String

This has an agent name who has resolved this question.

question[].details[].toAddress

String

This is the customer address.

question[].details[].headerFrom

String

This is a customer email who has sent this question.

question[].details[].headerTo

String

This is the email address of the person to whom the E-mail is being sent to.

question[].details[].cc

String

This is the CC email address.

question[].details[].bcc

String

This is the BCC email address.

response

Object

This returns a question's row and details data.

response[].row

Object

This has all details of the row.

response[].row[].id

String

This is Interaction id.

response[].row[].date

String

This returns the date of interaction.

response[].row[].subject

String

This returns the subject of interaction.

response[].row[].type

String

This returns the type of interaction.

response[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

response[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

response[].row[].status

String

This is the status of interaction.

response[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

response[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

response[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

response[].row[].properties

Array

These values are explained in Properties that may be edited chapter.

response[].details

Object

This object represents the response details.

response[].details[].id

String

This represents the id of the interaction.

response[].details[].date

String

This returns the date of interaction.

response[].details[].type

String

This returns the type of interaction.

response[].details[].tags

String

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

response[].details[].subject

String

This returns the subject of interaction.

response[].details[].status

String

This is the status question.

response[].details[].bodyPlain

String

This represents the plain html body of the interaction.

response[].details[].bodyHtml

String

This has body contents of interaction with html format.

response[].details[].note

String

This represents the private comments of the interaction.

response[].details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

response[].details[].interactionProperties[].name

String

This represents the name of the property.

response[].details[].interactionProperties[].properties

Array

These values are explained in Properties that may be edited chapter.

response[].details[].interactionProperties[].logins

Number

This represents the user logins.

response[].details[].interactionProperties[].canModifyLogins

Boolean

This represents whether user can modify their logins.

response[].details[].caseProperties[]

Array

This returns all case properties and their values if case property values are set in interaction.

response[].details[].attachments

Array

This returns the attachments of the interaction.

response[].details[].statusAudit

Array

List of status changes log.

response[].details[].statusAudit[].timeStamp

String

This is the time stamp of status modified.

response[].details[].statusAudit[].date

String

This is the date of the status when modified.

response[].details[].statusAudit[].action

String

This is the action name.

response[].details[].statusAudit[].modifierID

String

This is the user ID by whom interaction was modified.

response[].details[].statusAudit[].modifierName

String

This is the user name by whom interaction was modified.

response[].details[].statusAudit[].topicID

String

This is the topic ID.

response[].details[].statusAudit[].topicName

String

This is the topic name.

response[].details[].statusAudit[].assignedToID

Number

This is the user ID to whom interaction was assigned.

response[].details[].statusAudit[].assignedToName

Number

This is the user name to whom interaction was assigned.

response[].details[].statusAudit[].statusID

String

This is the status ID.

response[].details[].statusAudit[].statusName

String

This is the status name.

response[].details[].segmentID

String

This has the value of the segment id in which the question belongs to.

response[].details[].segmentName

String

This has the value of the segment name in which the question belongs to.

response[].details[].topicID

String

This has the value of topic id in which the question belongs to.

response[].details[].topicName

String

This has the value of the topic name in which the question belongs to.

response[].details[].assignedToID

String

This is the user ID to whom interaction was assigned.

response[].details[].operatorName

String

This has an agent name who has been assigned for the question.

{

  "errors": [],

  "errorDetails": [],

  "numCanGet": 0,

  "numCanApprove": 0,

  "thread": {

    "row": {

      "id": "35341",

      "date": "2021-11-13T06:26:47.0500000Z",

      "subject": "[ref#: 35341-35341] AskQuestion from automation for save as public notekXeHk",

      "type": "Ask A Question",

      "tags": [],

      "assignedToID": "25048",

      "status": "Queued",

      "topicID": "31",

      "topicName": "s1TopicNoInteraction",

      "segmentID": "3",

      "properties": []

    },

    "details": {

      "id": "35341",

      "interactionProperties": [],

      "caseProperties": []

    }

  },

  "question": {

    "row": {

      "id": "35341",

      "date": "2021-11-13T06:26:47.0500000Z",

      "subject": "[ref#: 35341-35341] AskQuestion from automation for save as public notekXeHk",

      "type": "Ask A Question",

      "tags": [],

      "assignedToID": "25048",

      "status": "Queued",

      "topicID": "31",

      "topicName": "s1TopicNoInteraction",

      "segmentID": "3",

      "properties": []

    },

    "details": {

      "id": "35341",

      "status": "Queued",

      "interactionProperties": [],

      "caseProperties": [],

      "statusAudit": [

        {

          "timeStamp": "/Date(1636784807050)/",

          "date": "2021-11-13T06:26:47.0500000Z",

          "action": "Anonymous -> [ undefined : null ] Form Submit (webapp-api-findanswer) -> Ticket/AAQ -> Ask A Question -> Create Composition",

          "modifierID": "25081",

          "modifierName": "kXeHkcontactemail@auto.com",

          "topicID": "31",

          "topicName": "Segment1 -- All Topics -- s1TopicNoInteraction",

          "assignedToID": null,

          "assignedToName": null,

          "statusID": "1",

          "statusName": "Unassigned"

        }

      ],

      "segmentID": "3",

      "segmentName": "Segment1",

      "topicID": "31",

      "topicName": "s1TopicNoInteraction",

      "operatorName": "Round Robin1",

      "assignedToID": "25048",

      "assignedToName": "Round Robin1",

      "modifiedByName": "landlord@qavmmail02",

      "approvedByName": "",

      "resolvedByName": "",

      "toAddress": "",

      "headerFrom": "kXeHkcontactemail@auto.com",

      "headerTo": "",

      "cc": "",

      "bcc": ""

    }

  },

  "response": {

    "row": {

      "id": "35345",

      "date": "2021-11-13T06:27:42.5800000Z",

      "subject": "AskQuestion from automation for save as public notekXeHk",

      "type": "Unsent Response",

      "tags": [],

      "assignedToID": "",

      "status": "Unsent",

      "topicID": "31",

      "topicName": "s1TopicNoInteraction",

      "segmentID": "3",

      "properties": []

    },

    "details": {

      "id": "35345",

      "date": "2021-11-13T06:27:42.5800000Z",

      "type": "Unsent Response",

      "tags": [],

      "subject": "AskQuestion from automation for save as public notekXeHk",

      "status": "Unsent",

      "bodyPlain": "On 11/13/2021 12:26:47 AM, kXeHkcontactemail@auto.com <kXeHkcontactemail@auto.com> wrote:\r\n> This is ask question body kXeHk\r\n\r\n",

      "bodyHtml": "&nbsp;\n<div>On 11/13/2021 12:26:47 AM, kXeHkcontactemail@auto.com &lt;kXeHkcontactemail@auto.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex\">This is ask question body kXeHk</blockquote>\n</div>\n",

      "note": "",

      "interactionProperties": [

        {

          "name": "Segment1",

          "properties": [

            {

              "propertyID": "14",

              "name": "AnswerProperty",

              "isDate": false,

              "isDatetime": false,

              "isInteger": false,

              "isNumber": false,

              "allowMultiple": false,

              "hasDescriptions": false,

              "isMultiLine": false,

              "isReadOnly": false,

              "isRequired": false,

              "values": [],

              "valueChoices": [],

              "descriptionChoices": []

            }

          ],

          "logins": null,

          "canModifyLogins": false

        }

      ],

      "caseProperties": [],

      "attachments": [],

      "statusAudit": [

        {

          "timeStamp": "/Date(1636784862580)/",

          "date": "2021-11-13T06:27:42.5800000Z",

          "action": "Contact 2 -> [ messagequeue#/mymessageinbox : AutoSave ] Form Submit (webapp-api-mq-myqueue) -> Save Draft -> Question 35341 -> Update Response -> Create -> Create Composition",

          "modifierID": "2",

          "modifierName": "s1topic1csr@qavmmail02",

          "topicID": "31",

          "topicName": "Segment1 -- All Topics -- s1TopicNoInteraction",

          "assignedToID": null,

          "assignedToName": null,

          "statusID": "6",

          "statusName": "Unsent"

        }

      ],

      "segmentID": "3",

      "segmentName": "Segment1",

      "topicID": "31",

      "topicName": "s1TopicNoInteraction",

      "assignedToID": "",

      "operatorName": ""

    }

  }

}