interactionIDs

Array

This represents the multiple interaction IDs used when mass update performed.

answer

Object

Object with all the response mail details.

answer[].inResponseToID

String

This response is going to be sent on this Interaction id.

answer[].subject

String

This parameter has the subject of response.

answer[].segmentID

String

This has the value of the segment id in which interaction belongs to.

answer[].topicID

String

This has the value of topic id in which interaction belongs to.

answer[].addSubjectRefNum

Boolean

Represent that add reference number in subject or not.

answer[].forwardSegmentID

String

This is the segment ID to which interaction was forwarded.

answer[].contactID

String

This is the ID of the customer.

answer[].isMassUpdate

Boolean

This represents whether this interaction can be used for mass update or not.

answer[].caseProperties

Number

This parameter has all case properties and their values if case property values are set in interaction.

answer[].interactionProperties

Number

This parameter has all properties and their values if property value set in interaction.

answer[].responseProperties

Number

This parameter has all properties and their values if property value is set in response.

answer[].leaveOpen

Number

This represents whether to leave open the interaction after success or not.

answer[].expectReply

Number

Expecting reply on this mail or not

answer[].supressSubjectRef

Number

This represents whether to suppress the reference number from subject or not.

answer[].notificationID

Number

This is the notification ID.

answer[].bodyHtml

String

Body contents of response with html format.

answer[].removedInlineAttachments

Array

This is the html body of the interaction.

answer[].mailboxID

String

This is the mailbox ID of segment associated with the interaction.

answer[].note

String

This is the private comment of the interaction.

answer[].attachments

Array

This represents the attachments attached to the interaction.

answer[].destEmail

String

Email address of destination.

answer[].finalHtml

String

This is the final HTML body of the answer sent to question.

answer[].finalPlain

String

This is the final plain body of the answer sent to the question.

answer[].defaultMailboxID

String

This is the default mailbox ID.

answer[].threadProperties

Array

This parameter has all thread properties and their values if thread property values are set in interaction.

answer[].threadProperties[].propertyID

String

This parameter has all property id if property value is set in interaction.

answer[].thread0Properties[].propertyName

String

This parameter has all property names if property value is set in interaction.

answer[].threadProperties[].values

Array

This parameter has all property values if property value is set in interaction.

interactionID

String

This parameter represents interaction id.

_pageAction

String

This parameter represents the action name which is performed from the page.

_pageName

String

This parameter represents the page name.

{
  "interactionIDs": [
    "45538"
  ],
  "answer": {
    "inResponseToID": "45538",
    "subject": "Will I have to pay customs duties and taxes?",
    "segmentID": "2",
    "topicID": "6",
    "addSubjectRefNum": true,
    "forwardSegmentID": "",
    "contactID": "92",
    "isMassUpdate": false,
    "caseProperties": null,
    "interactionProperties": null,
    "responseProperties": null,
    "leaveOpen": null,
    "expectReply": null,
    "supressSubjectRef": null,
    "notificationID": null,
    "bodyHtml": "<br />\n<br />\n&nbsp;\n<div>On 10/28/2021 3:31:20 PM, John Bastion &lt;customer4@1to1service.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;\">I&rsquo;m about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I&rsquo;m not sure whether the cost includes customs duties and taxes. Kindly help.</blockquote>\n</div>\n",
    "removedInlineAttachments": [],
    "mailboxID": "1",
    "note": "",
    "attachments": [],
    "destEmail": "customer4@1to1service.com",
    "finalHtml": null,
    "finalPlain": null,
    "defaultMailboxID": "1",
    "threadProperties": [
      {
        "propertyID": "35",
        "propertyName": "Item #",
        "values": []
      }
    ]
  },
  "_pageAction": "Spam",
  "_pageName": "messagequeue#/my-message-inbox"
}

errors

Array

This parameter represents the list of errors.

errorDetails

Array

This parameter represents the list of error details.

numCanGet

Integer

It returns the total count/number of get next button.

numCanApprove

Integer

It returns the total count/number of get next QA button.

thread

Object

Object with row and their details.

thread[].row

Object

Object with all the details of the row selected.

thread[].row[].id

String

This is Interaction id.

thread[].row[].date

String

This returns the date of interaction.

thread[].row[].subject

String

This returns the subject of interaction.

thread[].row[].type

String

This returns the type of interaction.

thread[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

thread[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

thread[].row[].status

String

This is the status of interaction.

thread[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

thread[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

thread[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

thread[].row[].properties

Array

This returns all properties and their values if property value set in interaction.

thread[].details

Object

This object represents the details of root case interaction.

thread[].details[].interactionProperties

String

This represents the interaction properties of the interaction.

thread[].details[].caseProperties

String

This represents the case properties of the interaction.

question

Object

This returns a question's row and details data.

question[].row

String

This has all details of the row.

question[].row[].id

String

This represents the ID of the interaction.

question[].row[].date

String

This returns the date of interaction.

question[].row[].subject

String

This returns the subject of interaction.

question[].row[].type

String

This returns the type of interaction.

question[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

question[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

question[].row[].status

String

This is the status of interaction.

question[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

question[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

question[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

question[].row[].properties

Array

This returns all properties and their values if property value set in interaction.

question[].details

Object

This object represents the details of the question.

question[].details[].status

String

This is the status question.

question[].details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

question[].details[].caseProperties

Array

This returns all case properties and their values if case property values are set in interaction.

question[].details[].statusAudit

Array

List of status changes log.

question[].details[].statusAudit[].timeStamp

String

This is the time stamp of the status change log when modified or changed.

question[].details[].statusAudit[].date

String

This is the date of the status modified.

question[].details[].statusAudit[].action

String

This is the action name when status modification performed.

question[].details[].statusAudit[].modifierID

String

This is the user ID by whom  the interaction is modified.

question[].details[].statusAudit[].modifierName

String

This is the user name by whom the interaction is modified.

question[].details[].statusAudit[].topicID

String

This is the topic ID of the interaction.

question[].details[].statusAudit[].topicName

String

This is the topic name of the interaction.

question[].details[].statusAudit[].assignedToID

Number

This is the user ID to whom interaction was assigned.

question[].details[].statusAudit[].assignedToName

Number

This is the user name to whom interaction was assigned.

question[].details[].statusAudit[].statusID

String

This is the ID of the status.

question[].details[].statusAudit[].statusName

String

This is the name of the status.

question[].details[].segmentID

String

This has the value of the segment id in which the question belongs to.

question[].details[].segmentName

String

This has the value of the segment name in which the question belongs to.

question[].details[].topicID

String

This has the value of topic id in which the question belongs to.

question[].details[].topicName

String

This has the value of the topic name in which the question belongs to.

question[].details[].operatorName

String

This has an agent name who has been assigned for the question.

question[].details[].assignedToID

Number

This is the user ID to whom the question was assigned.

question[].details[].assignedToName

Number

This is the user name to whom question was assigned.

question[].details[].modifiedByName

String

This is the user name by whom question was modified.

question[].details[].approvedByName

String

This is the user name by whom question was approved.

question[].details[].resolvedByName

String

This has an agent name who has resolved this question.

question[].details[].toAddress

String

This is the customer email address.

question[].details[].headerFrom

String

This is a customer email who has sent this question.

question[].details[].headerTo

String

This is the email address where E-mail is being sent.

question[].details[].cc

String

This is the CC email address.

question[].details[].bcc

String

This is the BCC email address.

response

Object

This represents the response to a customer interaction.

response[].row

Object

This returns all same property as question object with response row data

response[].details

Object

This returns all same property as question object with response details data

{
  "errors": [],
  "errorDetails": [],
  "numCanGet": 0,
  "numCanApprove": 0,
  "thread": {
    "row": {
      "id": "45538",
      "date": "2021-10-28T20:31:20.2330000Z",
      "subject": "[ref#: 45538-45538] Will I have to pay customs duties and taxes?",
      "type": "Ask A Question",
      "tags": [],
      "assignedToID": "",
      "status": "Resolved",
      "topicID": "3",
      "topicName": "_Spam",
      "segmentID": "2",
      "properties": []
    },
    "details": {
      "interactionProperties": [],
      "caseProperties": []
    }
  },
  "question": {
    "row": {
      "id": "45538",
      "date": "2021-10-28T20:31:20.2330000Z",
      "subject": "[ref#: 45538-45538] Will I have to pay customs duties and taxes?",
      "type": "Ask A Question",
      "tags": [],
      "assignedToID": "",
      "status": "Resolved",
      "topicID": "3",
      "topicName": "_Spam",
      "segmentID": "2",
      "properties": []
    },
    "details": {
      "status": "Resolved",
      "interactionProperties": [],
      "caseProperties": [],
      "statusAudit": [
        {
          "timeStamp": "/Date(1635453080233)/",
          "date": "2021-10-28T20:31:20.2330000Z",
          "action": "Anonymous -> Form Submit (118) -> Ticket/AAQ -> Ask A Question -> Create Composition",
          "modifierID": "92",
          "modifierName": "John Bastion",
          "topicID": "6",
          "topicName": "e-shop -- All Topics -- Shipping",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "1",
          "statusName": "Unassigned"
        }
      ],
      "segmentID": "2",
      "segmentName": "e-shop",
      "topicID": "3",
      "topicName": "_Spam",
      "operatorName": "Niraj Raba",
      "assignedToID": "",
      "assignedToName": "",
      "modifiedByName": "",
      "approvedByName": "",
      "resolvedByName": "Niraj Raba",
      "toAddress": "",
      "headerFrom": "customer4@1to1service.com",
      "headerTo": "",
      "cc": "",
      "bcc": ""
    }
  },
  "response": {
    "row": {
      "id": "45588",
      "date": "2021-11-15T09:20:15.7400000Z",
      "subject": "Re: [ref#: 45538-45588] Will I have to pay customs duties and taxes?",
      "type": "Resolve Note",
      "tags": [],
      "assignedToID": "",
      "status": "PublicNote",
      "topicID": "3",
      "topicName": "_Spam",
      "segmentID": "2",
      "properties": []
    },
    "details": {
      "date": "2021-11-15T09:20:15.7400000Z",
      "type": "Resolve Note",
      "tags": [],
      "subject": "Re: [ref#: 45538-45588] Will I have to pay customs duties and taxes?",
      "status": "PublicNote",
      "bodyPlain": "\r\n\r\nOn 10/28/2021 3:31:20 PM, John Bastion <customer4@1to1service.com> wrote:\r\n> I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.\r\n\r\n",
      "bodyHtml": "<br>\n<br>\n&nbsp;\n<div>On 10/28/2021 3:31:20 PM, John Bastion &lt;customer4@1to1service.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex\">I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.</blockquote>\n</div>\n",
      "note": "",
      "interactionProperties": [],
      "caseProperties": [],
      "attachments": [],
      "statusAudit": [
        {
          "timeStamp": "/Date(1636968015740)/",
          "date": "2021-11-15T09:20:15.7400000Z",
          "action": "Contact 510 -> [ messagequeue#/mymessageinbox : AutoSave ] Form Submit (webapp-api-mq-myqueue) -> Save Draft -> Question 45538 -> Update Response -> Create -> Create Composition",
          "modifierID": "510",
          "modifierName": "Niraj Raba",
          "topicID": "6",
          "topicName": "e-shop -- All Topics -- Shipping",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "6",
          "statusName": "Unsent"
        }
      ],
      "segmentID": "2",
      "segmentName": "e-shop",
      "topicID": "3",
      "topicName": "_Spam",
      "assignedToID": "",
      "operatorName": "Niraj Raba"
    }
  }
}