interactionID 

Array

This is the interaction IDs array.

answer

Object

Object with all the response mail details.

answer[].inResponseToID

String

This response is going to be sent on this Interaction id.

answer[].subject

String

This parameter has the subject of response.

answer[].segmentID

String

This has the value of the segment id in which interaction belongs to.

answer[].topicID

Sttring

This has the value of topic id in which interaction belongs to.

answer[].addSubjectRefNum

Boolean

Represent that add reference number in subject or not.

answer[].forwardSegmentID

String

This is the segmentID of the interaction that was forward to that segment.

answer[].contactID

String

Represents the ID of the customer.

answer[].isMassUpdate

Boolean

Represents that can be used for mass update or not.

answer[].caseProperties

Number

This parameter has all case properties and their values if case property values are set in interaction.

answer[].interactionProperties

Number

This parameter has all properties and their values if property value set in interaction.

answer[].responseProperties

Number

This parameter has all properties and their values if property value is set in response.

answer[].leaveOpen

Number

This represents whether to leave open the answer or remove from list after success.

answer[].expectReply

Number

Expecting reply on this mail or not.

answer[].supressSubjectRef

Number

This represents whether to suppress the subject reference number or not.

answer[].notificationID

Number

This is the notification ID or auto response ID.

answer[].bodyHtml

Number

Body contents of response with html format.

answer[].removedInlineAttachments

Array

Returns the inline attachments.

answer[].mailboxID

string

Represents the mailbox ID of answer.

answer[].note

string

Represents the private comments.

answer[].attachments

Array

Represents the attachments attached with answer.

answer[].destEmail

String

Email address of destination.

answer[].finalHtml

Number

Represents the final html body of answer

answer[].finalPlain

Number

Represents the final plain body of answer.

answer[].defaultMailboxID

String

Represents the default mailbox of segment associated with the answer.

answer[].messageProperties

Array

This parameter has all message properties and their values if thread property values are set in interaction.

answer[].messageProperties[].propertyID

String

This parameter has all property id if property value is set in interaction.

answer[].messageProperties[].propertyName

String

This parameter has all property names if property value is set in interaction.

answer[].messageProperties[].values

Array

This parameter has all property values if property value is set in interaction.

answer[].answerProperties

Array

This parameter has all answer message properties and their values if thread property values are set in interaction.

answer[].answerProperties[].propertyID

String

This parameter has all property id if property value is set in interaction.

answer[].answerProperties[].propertyName

String

This parameter has all property names if property value is set in interaction.

answer[].answerProperties[].values

Array

This parameter has all property values if property value is set in interaction.

_pageAction

String

This parameter represents the action name which is performed from the page.

_pageName

String

This parameter represents the page name.

{
  "interactionIDs": [
    "45556"
  ],
  "answer": {
    "inResponseToID": "45556",
    "subject": "Do you offer discounts on new arrivals?",
    "segmentID": "2",
    "topicID": "4",
    "addSubjectRefNum": true,
    "forwardSegmentID": "",
    "contactID": "50",
    "isMassUpdate": false,
    "caseProperties": null,
    "interactionProperties": null,
    "responseProperties": null,
    "leaveOpen": null,
    "expectReply": null,
    "supressSubjectRef": null,
    "notificationID": null,
    "bodyHtml": "&nbsp;\n<div>On 10/28/2021 3:31:23 PM, Julie Margonia &lt;customer10@1to1service.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;\">I&rsquo;m eyeing your promo season in December. Do you also offer discounts on new arrivals?</blockquote>\n</div>\n",
    "removedInlineAttachments": [],
    "mailboxID": "1",
    "note": "",
    "attachments": [],
    "destEmail": "customer10@1to1service.com",
    "finalHtml": null,
    "finalPlain": null,
    "defaultMailboxID": "1",
    "messageProperties": [
      {
        "propertyID": "4",
        "propertyName": "Product Type",
        "values": []
      }
    ],
    "answerProperties": [
      {
        "propertyID": "5",
        "propertyName": "Type of Inquiry",
        "values": []
      }
    ]
  },
  "_pageAction": "SaveResolve",
  "_pageName": "messagequeue#/my-message-inbox"
}

errors

Array

This parameter represents the list of errors.

errorDetails

Array

This parameter represents the list of error details.

numCanGet

Integer

It returns the total count/number of get next button.

numCanApprove

Integer

It returns the total count/number of get next QA button.

thread

Object

Object with row and their details.

thread[].row

Object

Object with all the details of the row selected.

thread[].row[].id

String

This is Interaction id.

thread[].row[].date

String

This returns the date of interaction.

thread[].row[].subject

String

This returns the subject of interaction.

thread[].row[].type

String

This returns the type of interaction.

thread[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

thread[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

thread[].row[].status

String

This is the status of interaction.

thread[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

thread[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

thread[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

thread[].row[].properties

Array

This returns all properties and their values if property value set in interaction.

details

Details

This returns the  details of answer/interaction.

details[].interactionProperties

Array

This returns all interaction properties and their values if property value set in interaction.

details[].interactionProperties[].name

String

Name of interaction property

qurdetails[].interactionProperties[].properties

Array

List of property object with name, id, type and value

details[].interactionProperties[].logins

Number

List of logins

details[].interactionProperties[].canModifyLogins

Boolean

This has a value that shows logins are editable or not.

details[].interactionProperties[].caseProperties

Array

This returns all case properties and their values if property value set in interaction.

question

Object

This returns a question's row and details data.

question[].row

string

This has all details of the row.

question[].row[].id

string

This is Interaction id.

question[].row[].date

string

This returns the date of interaction.

question[].row[].subject

string

This returns the subject of interaction.

question[].row[].type

string

This returns the type of interaction.

question[].row[].tags

array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

question[].row[].assignedToID

string

This has an id of an agent who has been assigned to this interaction.

question[].row[].status

string

This is the status of interaction.

question[].row[].topicID

string

This has the value of topic id in which interaction belongs to.

question[].row[].topicName

string

This has the value of the topic name in which interaction belongs to.

question[].row[].segmentID

string

This has the value of the segment id in which interaction belongs to.

question[].row[].properties

array

This returns all properties and their values if property value set in interaction.

question[].details

Object

This represents the details of question.

question[].details[].status

Object

This is the status question.

question[].details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

question[].details[].caseProperties

Array

This returns all case properties and their values if case property values are set in interaction.

question[].details[].statusAudit

Array

List of status changes log.

question[].details[].statusAudit[].timeStamp

String

Returns the time stamp of status update.

question[].details[].statusAudit[].date

String

Returns the date of status update.

question[].details[].statusAudit[].action

String

Return the action performed when status changed or update.

question[].details[].statusAudit[].modifierID

String

Returns the agent id who modify the interaction status.

question[].details[].statusAudit[].modifierName

String

Returns the agent name who modify the interaction.

question[].details[].statusAudit[].topicID

String

Returns the topic ID of status after update.

question[].details[].statusAudit[].topicName

String

Returns the topic name.

question[].details[].statusAudit[].assignedToID

Number

Returns the agent ID to whom assigned.

question[].details[].statusAudit[].assignedToName

Number

Returns the agent name.

question[].details[].statusAudit[].statusID

String

Returns the status ID.

question[].details[].statusAudit[].statusName

String

Returns the status name.

question[].details[].segmentID

String

This has the value of the segment id in which the question belongs to.

question[].details[].segmentName

String

This has the value of the segment name in which the question belongs to.

question[].details[].topicID

String

This has the value of topic id in which the question belongs to.

question[].details[].topicName

String

This has the value of the topic name in which the question belongs to.

question[].details[].operatorName

String

This has an agent name who has been assigned for the question.

question[].details[].assignedToID

String

This returns the agent ID to whom this question was assigned.

question[].details[].assignedToName

String

This returns the agent name to whom this question was assigned

question[].details[].modifiedByName

String

This returns the agent ID by whom this question was modified.

question[].details[].approvedByName

String

This returns the agent ID by whom this question was approved.

question[].details[].resolvedByName

String

This has an agent name who has resolved this question.

question[].details[].toAddress

String

This represents the customer address.

question[].details[].headerFrom

String

This is a customer email who has sent this question.

question[].details[].headerTo

String

question[].details[].cc

String

This represents the CC email address.

question[].details[].bcc

String

This represents the BCC email address.

response

Object

This returns the response object.

response[].row

Object

This returns all same property as question object with response row data

response[].details

Object

This returns all same property as question object with response details data

{
  "errors": [],
  "errorDetails": [],
  "numCanGet": 0,
  "numCanApprove": 0,
  "thread": {
    "row": {
      "id": "45556",
      "date": "2021-10-28T20:31:23.6370000Z",
      "subject": "[ref#: 45556-45556] Do you offer discounts on new arrivals?",
      "type": "Ask A Question",
      "tags": [],
      "assignedToID": "",
      "status": "Resolved",
      "topicID": "4",
      "topicName": "Products",
      "segmentID": "2",
      "properties": []
    },
    "details": {
      "interactionProperties": [
        {
          "name": "e-shop",
          "properties": [
            {
              "propertyID": "4",
              "name": "Product Type",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": false,
              "values": [],
              "valueChoices": [
                "Audio-Video",
                "Cameras",
                "Cell Phones",
                "Computers",
                "Televisions"
              ],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "caseProperties": []
    }
  },
  "question": {
    "row": {
      "id": "45556",
      "date": "2021-10-28T20:31:23.6370000Z",
      "subject": "[ref#: 45556-45556] Do you offer discounts on new arrivals?",
      "type": "Ask A Question",
      "tags": [],
      "assignedToID": "",
      "status": "Resolved",
      "topicID": "4",
      "topicName": "Products",
      "segmentID": "2",
      "properties": []
    },
    "details": {
      "status": "Resolved",
      "interactionProperties": [
        {
          "name": "e-shop",
          "properties": [
            {
              "propertyID": "4",
              "name": "Product Type",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": false,
              "values": [],
              "valueChoices": [
                "Audio-Video",
                "Cameras",
                "Cell Phones",
                "Computers",
                "Televisions"
              ],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "caseProperties": [],
      "statusAudit": [
        {
          "timeStamp": "/Date(1635453083637)/",
          "date": "2021-10-28T20:31:23.6370000Z",
          "action": "Anonymous -> Form Submit (118) -> Ticket/AAQ -> Ask A Question -> Create Composition",
          "modifierID": "50",
          "modifierName": "Julie Margonia",
          "topicID": "4",
          "topicName": "e-shop -- All Topics -- Products",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "1",
          "statusName": "Unassigned"
        }
      ],
      "segmentID": "2",
      "segmentName": "e-shop",
      "topicID": "4",
      "topicName": "Products",
      "operatorName": "Niraj Raba",
      "assignedToID": "",
      "assignedToName": "",
      "modifiedByName": "",
      "approvedByName": "",
      "resolvedByName": "Niraj Raba",
      "toAddress": "",
      "headerFrom": "customer10@1to1service.com",
      "headerTo": "",
      "cc": "",
      "bcc": ""
    }
  },
  "response": {
    "row": {
      "id": "45595",
      "date": "2021-11-17T11:07:24.9670000Z",
      "subject": "Re: [ref#: 45556-45595] Do you offer discounts on new arrivals?",
      "type": "Resolve Note",
      "tags": [],
      "assignedToID": "",
      "status": "PublicNote",
      "topicID": "4",
      "topicName": "Products",
      "segmentID": "2",
      "properties": []
    },
    "details": {
      "date": "2021-11-17T11:07:24.9670000Z",
      "type": "Resolve Note",
      "tags": [],
      "subject": "Re: [ref#: 45556-45595] Do you offer discounts on new arrivals?",
      "status": "PublicNote",
      "bodyPlain": "On 10/28/2021 3:31:23 PM, Julie Margonia <customer10@1to1service.com> wrote:\r\n> I’m eyeing your promo season in December. Do you also offer discounts on new arrivals?\r\n\r\n",
      "bodyHtml": "&nbsp;\n<div>On 10/28/2021 3:31:23 PM, Julie Margonia &lt;customer10@1to1service.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex\">I’m eyeing your promo season in December. Do you also offer discounts on new arrivals?</blockquote>\n</div>\n",
      "note": "",
      "interactionProperties": [
        {
          "name": "e-shop",
          "properties": [
            {
              "propertyID": "5",
              "name": "Type of Inquiry",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": false,
              "values": [],
              "valueChoices": [
                "Account Question",
                "Compliment",
                "Handled on phone",
                "Other",
                "Product Inquiry",
                "Product Issue",
                "Technical Support"
              ],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "caseProperties": [],
      "attachments": [],
      "statusAudit": [
        {
          "timeStamp": "/Date(1637147244967)/",
          "date": "2021-11-17T11:07:24.9670000Z",
          "action": "Contact 452 -> [ manage#/messagestree : ManageQueue_Messages_QuickAction/Assign ] Form Submit (webapp-api-mq-myqueue) -> Assign -> Question 45556 -> Update Response -> Create -> Create Composition",
          "modifierID": "452",
          "modifierName": "bhavin.patel@iservice.info",
          "topicID": "4",
          "topicName": "e-shop -- All Topics -- Products",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "6",
          "statusName": "Unsent"
        }
      ],
      "segmentID": "2",
      "segmentName": "e-shop",
      "topicID": "4",
      "topicName": "Products",
      "assignedToID": "",
      "operatorName": "Niraj Raba"
    }
  }
}