interactionIDs

String

This contains multiple interaction IDs when mass update action is performed.

answer

Object

Object with all the response mail details.

answer[].inResponseToID

String

This response is going to be sent on this Interaction id.

answer[].subject

String

This parameter has the subject of response.

answer[].segmentID

String

This has the value of the segment id in which interaction belongs to.

answer[].topicID

String

This has the value of topic id in which interaction belongs to.

answer[].addSubjectRefNum

Boolean

Represent that add reference number in subject or not.

answer[].forwardSegmentID

String

This represents the segment ID of the interaction to which interaction was forwarded.

answer[].contactID

String

This is the ID of the customer.

answer[].isMassUpdate

Boolean

This represents whether this interaction can be used for mass update or not.

answer[].caseProperties

Number

This parameter has all case properties and their values if case property values are set in interaction.

answer[].interactionProperties

Number

This parameter has all properties and their values if property value set in interaction.

answer[].responseProperties

Number

This parameter has all properties and their values if property value is set in response.

answer[].leaveOpen

Number

This represents whether to leave open the interaction or remove from the list after success.

answer[].expectReply

Number

Expecting reply on this mail or not

nswer[].supressSubjectRef

Number

This represents whether to suppress the reference number fro  subject or not.

answer[].notificationID

Number

This is the notification or auto response ID.

answer[].bodyHtml

String

Body contents of response with html format.

answer[].removedInlineAttachments

Array

This represents the removed inline attachments.

answer[].mailboxID

String

This represents the mailbox ID of the interaction.

answer[].note

String

This represents the private comments of the interaction.

answer[].attachments

Array

This represents the attachments attached to the interaction answer.

answer[].destEmail

String

Email address of destination.

answer[].finalHtml

Number

This represents the final HTML body of the interaction.

answer[].finalPlain

Number

This represents the final plain body of the interaction.

answer[].defaultMailboxID

String

This is the default mailbox ID of the segment associated with the interaction.

answer[].threadProperties

Array

This parameter has all thread properties and their values if thread property values are set in interaction.

answer[].threadProperties[].propertyID

String

This parameter has all property id if property value is set in interaction.

answer[].threadProperties[].propertyName

String

This parameter has all property names if property value is set in interaction.

answer[].threadProperties[].values

Array

This parameter has all property values if property value is set in interaction.

interactionID

String

This parameter represents interaction id.

_pageAction

String

This parameter represents the action name which is performed from the page.

_pageName

String

This parameter represents the page name.

{
  "interactionIDs": [
    "45538"
  ],
  "answer": {
    "inResponseToID": "45538",
    "subject": "Will I have to pay customs duties and taxes?",
    "segmentID": "2",
    "topicID": "6",
    "addSubjectRefNum": true,
    "forwardSegmentID": "",
    "contactID": "92",
    "isMassUpdate": false,
    "caseProperties": null,
    "interactionProperties": null,
    "responseProperties": null,
    "leaveOpen": null,
    "expectReply": null,
    "supressSubjectRef": null,
    "notificationID": null,
    "bodyHtml": "<br />\n<br />\n&nbsp;\n<div>On 10/28/2021 3:31:20 PM, John Bastion &lt;customer4@1to1service.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;\">I&rsquo;m about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I&rsquo;m not sure whether the cost includes customs duties and taxes. Kindly help.</blockquote>\n</div>\n",
    "removedInlineAttachments": [],
    "mailboxID": "1",
    "note": "",
    "attachments": [],
    "destEmail": "customer4@1to1service.com",
    "finalHtml": null,
    "finalPlain": null,
    "defaultMailboxID": "1",
    "threadProperties": [
      {
        "propertyID": "35",
        "propertyName": "Item #",
        "values": []
      },
      {
        "propertyID": "121",
        "propertyName": "Shipping Method",
        "values": []
      }
    ]
  },
  "interactionID": "45538",
  "_pageAction": "SaveDraft",
  "_pageName": "messagequeue#/my-message-inbox"
}

errors

Array

This parameter represents the lists of the errors.

errorDetails

Array

This parameter represents the list of error details.

numCanGet

Integer

It returns the total count/number of get next button.

numCanApprove

Integer

It returns the total count/number of get next QA button.

row

Object

Object with row and their details.

row[].id

String

This is Interaction id.

row[].date

String

This returns the date of interaction.

row[].subject

String

This returns the subject of interaction.

row[].type

String

This returns the type of interaction.

row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

row[].status

String

This is the status of interaction.

row[].topicID

String

This has the value of topic id in which interaction belongs to.

row[].topicName

String

This has the value of the topic name in which interaction belongs to.

row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

row[].properties

Array

This returns all properties and their values if property value set in interaction.see property values.

details

Object

This describes the properties related to an interaction.

details[].id

String

This is Interaction id.

details[].type

String

This returns the type of interaction.

details[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

details[].status

String

This is the status of interaction.

details[].threadID

String

This represents the ID of the interaction.

details[].threadType

String

This represents the type of the interaction.

details[].caseProperties

Array

This represents a list of case properties.

details[].caseProperties[].name

String

Property name.

details[].caseProperties[].properties

Array

Property details. see property values.

details[].caseProperties[].logins

Number

This property has a list of objects with login details including name and type of property value.

details[].caseProperties[].canModifyLogins

Boolean

This property represents rights of modification in logins.

details[].subject

String

This represents the subject of the email.

details[].subjectBare

String

This represents the subject of the interaction with reference number.

details[].date

String

This returns the date of interaction.

details[].dateResolved

String

This returns the resolve date of interaction.

details[].questionHtml

String

This returns a question which has been mentioned in mail.

details[].attachments

Array

This has all the attachments which are added in interaction.

details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

details[].customerID

String

This returns the id of the customer.

details[].customerName

String

This returns the name of the customer.

details[].statusAudit

Array

This gives the full status audit of an interaction.

details[].statusAudit[].timeStamp

String

This represents the time stamp of the status modified.

details[].statusAudit[].date

String

This represents the date of the status modified.

details[].statusAudit[].action

String

This is the action name when status modified.

details[].statusAudit[].modifierID

String

This is the user ID by whom interaction modified.

details[].statusAudit[].modifierName

String

This is the user name by whom interaction modified.

details[].statusAudit[].topicID

String

This is the topic ID of the interaction.

details[].statusAudit[].topicName

String

This is the topic name of the interaction.

details[].statusAudit[].assignedToID

Number

This is the user ID to whom interaction was assigned.

details[].statusAudit[].assignedToName

Number

This is the user name to whom interaction was assigned.

details[].statusAudit[].statusID

String

This is the ID of the status.

details[].statusAudit[].statusName

String

This is the name of the status.

details[].customerAddresses

Array

This returns all the email addresses of the customer.

details[].customerLogins

Array

This returns all the logins of the customer.

details[].customerLogins[].name

String

This parameter represents the name of the login.

details[].customerLogins[].type

String

This represents the type of the login.

details[].fromAddress

String

Email address who has initiated the interaction.

details[].composerAddress

String

This is the composer email address.

details[].reCC

String

This is the replying CC email address.

details[].topicID

String

This has the value of topic id in which interaction belongs to.

details[].topicName

String

This has the value of the topic name in which interaction belongs to.

details[].segmentID

String

This has the value of the segment id in which interaction belongs to

details[].segmentName

String

This has the value of the segment name in which interaction belongs to

details[].responseID

String

This is the ID of the response.

details[].subjectRef

String

This is the subject reference value with interaction id.

details[].responseSubject

String

This represents the subject of the response.

details[].responseHtml

String

This represents the HTML body of the response.

details[].note

String

This represents the private comment of the response interaction.

details[].responseProperties

Array

This represents the properties of the response.

details[].responseAttachments

Array

This represents the attachments attached with the response.

details[].assignedToID

String

This is the id of the agent if the message is assigned to any agent.

details[].assignedToName

String

This is the full name of the agent if the message is assigned to any agent.

details[].resolvedByName

String

This is the name of the agent if the message is resolved by any agent.

details[].toAddress

String

This is the customer email address.

details[].headerFrom

String

This is the email address of the customer who sent this message.

details[].headerTo

String

This is the email address of the recipient that is about to receive the E-mail.

details[].cc

String

This is the email address of cc if added in the message.

details[].bcc

String

This is the email address of bcc if added in the message.

details[].bodyPlain

String

This is body content of message without html format

details[].defaultMailboxID

String

This is the default mailbox ID of the segment associated with the interaction.

details[].responseFinalHtml

String

This represents the final HTML body  of the interaction

details[].responseFinalPlain

String

This represents the final plain body of the response.

response

Object

This returns a question's row and details data.

response[].row

Object

This has all details of the row.

response[].row[].id

String

This is Interaction id.

response[].row[].date

String

This returns the date of interaction.

response[].row[].subject

String

This returns the subject of interaction.

response[].row[].type

String

This returns the type of interaction.

response[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

response[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

response[].row[].status

String

This is the status of interaction.

response[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

response[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

response[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

response[].row[].properties

Array

This returns all properties and their values if property value set in interaction. see property values.

response[].details

Object

This object represents the details of the response.

response[].details[].date

String

This returns the date of interaction.

response[].details[].type

String

This returns the type of interaction.

response[].details[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

response[].details[].subject

String

This returns the subject of interaction.

response[].details[].subjectBare

String

This represents the subject of the interaction with reference number.

response[].details[].status

String

This is the status question.

response[].details[].bodyPlain

String

This represents the plain body of the interaction.

response[].details[].bodyHtml

String

This has body contents of interaction with html format.

response[].details[].note

String

This represents the private comments of the interaction.

response[].details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

response[].details[].caseProperties

Array

This returns all case properties and their values if case property values are set in interaction. see property values.

response[].details[].attachments

Array

This represents the attachments attached to the interaction.

response[].details[].statusAudit

Array

List of status changes log.

response[].details[].segmentID

String

This has the value of the segment id in which the question belongs to.

response[].details[].segmentName

String

This has the value of the segment name in which the question belongs to.

response[].details[].topicID

String

This has the value of topic id in which the question belongs to.

response[].details[].topicName

String

This has the value of the topic name in which the question belongs to.

response[].details[].assignedToID

String

This represents the user ID to whom interaction was assigned.

response[].details[].operatorName

String

This has an agent name who has been assigned for the question.

{
  "errors": [],
  "errorDetails": [],
  "numCanGet": 0,
  "numCanApprove": 0,
  "row": {
    "id": "45538",
    "date": "2021-10-28T20:31:20.2330000Z",
    "subject": "[ref#: 45538-45538] Will I have to pay customs duties and taxes?",
    "type": "Ask A Question",
    "tags": [],
    "assignedToID": "510",
    "status": "Queued",
    "topicID": "6",
    "topicName": "Shipping",
    "segmentID": "2",
    "properties": []
  },
  "details": {
    "id": "45538",
    "type": "Ask A Question",
    "tags": [],
    "status": "Queued",
    "threadID": "45538",
    "threadType": "Ask A Question",
    "caseProperties": [
      {
        "name": "e-shop",
        "properties": [
          {
            "propertyID": "35",
            "name": "Item #",
            "isDate": false,
            "isDatetime": false,
            "isInteger": false,
            "isNumber": false,
            "allowMultiple": false,
            "hasDescriptions": false,
            "isMultiLine": false,
            "isReadOnly": false,
            "isRequired": true,
            "values": [],
            "valueChoices": [],
            "descriptionChoices": []
          }
        ],
        "logins": null,
        "canModifyLogins": false
      }
    ],
    "subject": "Will I have to pay customs duties and taxes?",
    "subjectBare": "Will I have to pay customs duties and taxes?",
    "date": "2021-10-28T20:31:20.2330000Z",
    "dateResolved": "0001-01-01T06:00:00.0000000Z",
    "questionHtml": "I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.",
    "attachments": [],
    "interactionProperties": [],
    "customerID": "92",
    "customerName": "John Bastion",
    "statusAudit": [
      {
        "timeStamp": "/Date(1635453080233)/",
        "date": "2021-10-28T20:31:20.2330000Z",
        "action": "Anonymous -> Form Submit (118) -> Ticket/AAQ -> Ask A Question -> Create Composition",
        "modifierID": "92",
        "modifierName": "John Bastion",
        "topicID": "6",
        "topicName": "e-shop -- All Topics -- Shipping",
        "assignedToID": null,
        "assignedToName": null,
        "statusID": "1",
        "statusName": "Unassigned"
      }
    ],
    "customerAddresses": [
      "customer4@1to1service.com"
    ],
    "customerLogins": [
      {
        "name": "customer4@1to1service.com",
        "type": "Email"
      }
    ],
    "fromAddress": "customer4@1to1service.com",
    "composerAddress": "customer4@1to1service.com",
    "reCC": "",
    "topicID": "6",
    "topicName": "Shipping",
    "segmentID": "2",
    "segmentName": "e-shop",
    "responseID": "45588",
    "subjectRef": "Re: [ref#: 45538-45588]",
    "responseSubject": "Will I have to pay customs duties and taxes?",
    "responseHtml": "<br />\r\n<br />\r\n&nbsp;\r\n<div>On 10/28/2021 3:31:20 PM, John Bastion &lt;customer4@1to1service.com&gt; wrote:\r\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;\">I&rsquo;m about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I&rsquo;m not sure whether the cost includes customs duties and taxes. Kindly help.</blockquote>\r\n</div>\r\n",
    "note": "",
    "responseProperties": [],
    "responseAttachments": [],
    "assignedToID": "510",
    "assignedToName": "Niraj Raba",
    "resolvedByName": "",
    "toAddress": "",
    "headerFrom": "customer4@1to1service.com",
    "headerTo": "",
    "cc": "",
    "bcc": "",
    "bodyPlain": "I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.\r\n",
    "defaultMailboxID": "1",
    "responseFinalHtml": "<br>\n<br>\n&nbsp;\n<div>On 10/28/2021 3:31:20 PM, John Bastion &lt;customer4@1to1service.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex\">I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.</blockquote>\n</div>\n",
    "responseFinalPlain": "\r\n\r\nOn 10/28/2021 3:31:20 PM, John Bastion <customer4@1to1service.com> wrote:\r\n> I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.\r\n\r\n"
  },
  "response": {
    "row": {
      "id": "45588",
      "date": "2021-11-15T09:20:15.7400000Z",
      "subject": "Will I have to pay customs duties and taxes?",
      "type": "Unsent Response",
      "tags": [],
      "assignedToID": "",
      "status": "Unsent",
      "topicID": "6",
      "topicName": "Shipping",
      "segmentID": "2",
      "properties": []
    },
    "details": {
      "date": "2021-11-15T09:20:15.7400000Z",
      "type": "Unsent Response",
      "tags": [],
      "subject": "Will I have to pay customs duties and taxes?",
      "subjectBare": "Will I have to pay customs duties and taxes?",
      "status": "Unsent",
      "bodyPlain": "\r\n\r\nOn 10/28/2021 3:31:20 PM, John Bastion <customer4@1to1service.com> wrote:\r\n> I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.\r\n\r\n",
      "bodyHtml": "<br>\n<br>\n&nbsp;\n<div>On 10/28/2021 3:31:20 PM, John Bastion &lt;customer4@1to1service.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex\">I'm about to pay for my order and the total amount is $450 inclusive of shipping cost. However, I'm not sure whether the cost includes customs duties and taxes. Kindly help.</blockquote>\n</div>\n",
      "note": "",
      "interactionProperties": [],
      "caseProperties": [
        {
          "name": "e-shop",
          "properties": [
            {
              "propertyID": "35",
              "name": "Item #",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": true,
              "values": [],
              "valueChoices": [],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "attachments": [],
      "statusAudit": [
        {
          "timeStamp": "/Date(1636968015740)/",
          "date": "2021-11-15T09:20:15.7400000Z",
          "action": "Contact 510 -> [ messagequeue#/mymessageinbox : AutoSave ] Form Submit (webapp-api-mq-myqueue) -> Save Draft -> Question 45538 -> Update Response -> Create -> Create Composition",
          "modifierID": "510",
          "modifierName": "Niraj Raba",
          "topicID": "6",
          "topicName": "e-shop -- All Topics -- Shipping",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "6",
          "statusName": "Unsent"
        }
      ],
      "segmentID": "2",
      "segmentName": "e-shop",
      "topicID": "6",
      "topicName": "Shipping",
      "assignedToID": "",
      "operatorName": ""
    }
  }
}