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iService Forms User Guide

Navigation: Creating and Editing Forms

Using the Forms Wizard - Ask a Question Form

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There are four steps within the Ask a Question form wizard that are described below.

The wizard will create both the Form Body and the required Form Actions for an Ask a Question interaction. The setup for Tickets and Notes are very similar, so you can use this wizard as a quick way to get that code. For Tickets you simply check the box on the Create Ticket/Ask a Question action. For a Note, you can add a new Create Note action below the Find/Create contact action and copy the values from the AAQ action that the wizard generates.