Service Level - by Percentage for Contact

The Topic Service Level by Percentage by Contact counts all interactions that were received by the selected segment during the time frame specified from contacts matching the email address specified. It is identical to the Topic Service Level by Percentage except it is limited to the contacts matching the email address entered.

Setup Required

There is no setup required. The report uses standard iService interaction information.

Parameter Selection

Select the segment, the topics to measure, the email address for the contacts to include, and the time frame.

NOTE: The report accepts most SQL input masking parameters used with the SQL "Like" command, so you can includes all addresses from a specific domain if desired. For example, %@1to1service.com will count the responses to all contacts that have @1to1service.com within their email address. For a full list of parameters that can be used, see the following URL.  http://msdn.microsoft.com/en-us/library/aa933232(v=sql.80).aspx 

Report Example

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