This is an example of a notification template in which the agent can reply using email to answer the customer's question. They simply type a response at the beginning of the notification message and send it back to iService. When received, iService will strip all of the message prior to the $notifyresponsebodyatstart$ variable and use it as the agent reply to the customer's question.

 

Auto Response Body Example:

 

$notifyresponsebodyatstart$

 

$NotifyResponseID$

 

Some text could be enter here to provide an explanation to the agent.

 

 

Example of Notification Sent to Agent:

 

On 4/19/2013 3:49:37 PM, customer@domain.com wrote:

> This is a question for illustrative purposes.

> 

 

==== End Answer ==== f0135a3c-33ac-40dd-b0a3-4ca0dd45dd41

 

[Notify#: 25394]

 

Please click reply in our mail client and send a response. DO NOT TYPE AFTER THE END MARKER.

 

 

Example of the agent's response:

 

Hi Customer,

 

This is your answer.

 

Regards,

 

The Agent

 

On 4/19/2013 3:49:37 PM, customer@domain.com wrote:

> This is a question for illustrative purposes.

> 

 

==== End Answer ==== f0135a3c-33ac-40dd-b0a3-4ca0dd45dd41

 

[Notify#: 25394]

 

Please click reply in our mail client and send a response. DO NOT TYPE AFTER THE END MARKER.

 

 

Example of the message received by the customer:

 

Hi Customer,

 

This is your answer.

 

Regards,

 

The Agent

 

On 4/19/2013 3:49:37 PM, customer@domain.com wrote:

> This is a question for illustrative purposes.

>