Hide Comments

Departments are used to organize groups of Agents according to common attributes, such as job function. Skills and Segment access can be assigned to Departments and then inherited by agents that are assigned to the department.

 

 

_img15

Figure 18- The Departments Tab

 

1 - Department Name – This is the label that is used when displaying the department in other screens such as the Agent screen.

2 - Segments – Select the segments that should be granted to any agent that is associated with this department.

3 - Skills – Select the skills that should be granted to any agent that is associated with this department.

© 2018 One-to-One Service.com, Inc.