One of the key elements of iService is its ability to route incoming emails, agent created tickets, and other types of items using a skills-based routing approach. This routing process is customizable, but the default configuration is shown below.
Question Routing |
One of the key elements of iService is its ability to route incoming emails, agent created tickets, and other types of items using a skills-based routing approach. This routing process is customizable, but the default configuration is shown below.