iService is a multi-tenant application that allows administrators to easily add new on-demand customers of the service without the need to install new software, create new web sites, etc. All customers operate using a single instance of the software, which simplifies the upgrade and maintenance process. The multi-tenant feature can also be used to operate test, training, and production versions of iService for on-premise users.
Within the iService Management Console, administrators can create “tenants” that have their own fully configurable system. Differences between client sites are supported through tenant configuration options, many of which can be maintained through the standard iService web interface. The data for each tenant is contained within its own database, and a master database maintains information about all tenants.
See the iService Management Console user guide for more information.