Segments are used to isolate business units that have unique needs or otherwise need to be managed independently. There are two types of segments: Standard and Informational. A standard segment contains mailboxes, topics, and other elements of a fully functional customer interaction system. Informational segment (i.e., not a Standard Segment) do not contain mailboxes or topics and as a result cannot receive or send email. Informational segments are used to store contact or interaction properties, or to provide structure to your overall iService configuration.
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Additional information on the various configuration options for Segments can be found in the section entitled, “Segment Configuration” later in this document.