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Send Autoresponse To Agent Filter

The Send Autoresponse filter is designed to send an agent notification based on a matching expression within a filter. This differs from other autoresponses that are sent based upon the topic configuration.

 

The setup requires three steps.

 

1 - Create the autoresponse that will be sent to the agent.

2 - Create the filter using an expression to match and two actions: Select Agents and Send Autoresponse.

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Click to expand image

3 - Apply the filter to a mailbox (usually via groups) or a topic for Ask a Question submissions.

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