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iService Overview


Using the iService customer interaction system to manage customer information and answer questions.


This user guide is intended for agents that utilize iService to manage customer information and respond to questions. The guide provides information about the most common functions used by support representatives, but does not include setup or configuration information. Setup information can be found in the iService Setup Guide.

This User Guide is available in the following formats.



Online Help - This HTML help can be browsed online. You will be automatically directed to the standard, smartphone, or iPad version that is most appropriate for your browser.


Compiled HTML Help - You can download this Windows Compiled Help file and view it in your browser while offline.


PDF - Acrobat file for printing


iPad / iBook - This is an ePub file for viewing on your iPad.




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