iService includes two pre-built customer engagement centers. form variables and actions that can be used to create custom support portals for your customers. We've included an example portal that you can use out of the box, customize for your needs, or as an example for your own custom portal. The form is built-in and can be viewed in your tenant at /admin#/formbuiltin/customerportal-treeview.
This chapter describes ways to customize the built-in portal for your tenant. For guidance on building a custom portal contact you iService account manager.