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iService User Guide

The Feedback - Category Analysis report is a drill-through from the Feedback summary. It shows how many feedback interactions comprise each of the categories. This is helpful in understanding whether a few feedback submissions have skewed your feedback averages.

 

Setup Required

See the Feedback Summary for setup requirements.

 

Parameter Selection

This is a drill-through report from the Feedback summary, but can also be run as a stand-alone report. The parameters are obtained from that report.

 

Report Example

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Click to expand image

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