Adding a note to contact history requires most of the same values as Agent Emails.

•emailtopicID – same as agent email.
•emailbody – same as agent email.
•Emailnote – same as agent email.
•emailsegmentID – same as agent email.
•Emailsubject – The subject line of the note.

The following fields are NOT used when creating notes for history.

•Emailaddress
•emailmailboxID

 

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