Required Ticket Properties
Contents
Creating a ticket requires most of the same values as Agent Emails.
| • | emailtopicID – same as agent email. |
| • | emailbody – same as agent email. |
| • | Emailnote – same as agent email. |
| • | emailsegmentID – same as agent email. |
| • | Emailsubject – The subject line of the ticket. |
| • | Emailaddress – same as agent email. |
The following fields are NOT used when creating Tickets.
| • | emailmailboxID |