You can configure iService to use Active Directory integration. This allows users to be logged directly into iService if they are already authenticated on your Windows domain, and their domain credentials are associate with iService in the Admin Tools interface. Setting up AD integration requires two steps: Configure IIS and Configure the users browser.
If it is desired to have Active Directory used as the authentication method, you will need to configure IIS to support NTML.
First, you will need to verify that the default IIS authentication methods are in place for your iService website. In the IIS Manager, select the relevant iService website in the left column, then double-click on the Authentication icon in the main window as shown below.
The currently enabled authentication methods will be listed. The methods shown match below.
Next, we need to specifically set NTLM-only authentication for the Agent.aspx page. To do this, right click on the relevant iService website (shown as QA2008 below) and select “Switch to Content View”
This will list the file contents of the website. Highlight the Agent.aspx file, and then click on the “Switch to Features View” as shown below.
The Agent.aspx page will now be listed in the left panel under the iService website hierarchy. While it remains highlighted, again double click on the Authentication icon in the main panel as shown below.
In the authentication method list, disable “Anonymous Authentication” for this Agent.aspx file as shown below.
Now when visiting an iService page, you will have a new “AGENT” link on the login panel. If the iService agent has been linked to an AD login in the Admin panel, they will automatically be logged in when clicking this link or directly going to http://yourdomain.com/Agent.aspx.
Go to Tools->Internet Options, then the Security Tab, Select "Local Intranet" and click "Sites" then click "Advanced" and add the site " http://yourdomain" and click "Close" then "OK".
Then in the Security tab, with "Local Intranet" still selected, click "Custom Level" and at the very bottom of the list, choose "Automatic logon with current username and password", then click "OK" and "Yes" until changes are saved.
Go to "about:config", filter for "ntlm" and in the " network.automatic-ntlm-auth.trusted-uris", enter a value for the iService website or address (or add that to whatever is already there with comma separator).