interactionID

String

This contains multiple interaction ID when mass update performed.

customerID

String

This is the ID of the customer.

segmentID

String

This is the ID of the segment.

_pageAction

String

This parameter represents the action name which is performed from the page.

_pageName

String

This parameter represents the page name.

{
  "interactionID": "45547",
  "customerID": "109",
  "segmentID": "2",
  "_pageAction": "ShowDetails",
  "_pageName": "messagequeue#/my-message-inbox"
}

errors

Array

This parameter represents the list of errors.

errorDetails

Array

This parameter represents the list of error details.

details

Object

This object return details of the interaction.

details[].id

String

This is the ID of the interaction.

details[].type

String

This returns the type of interaction.

details[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

details[].status

String

This is the status of interaction.

details[].threadID

String

This represents the ID of the case root thread interaction.

details[].threadTypes

String

This represent the type of the thread interaction.

details[].caseProperties

Array

This represents a list of case properties.

details[].caseProperties[].name

String

This represents the name of the segment of the properties.

details[].caseProperties[].properties

Array

Property details.

details[].caseProperties[].logins

Number

This property has a list of objects with login details including name and type of property value.

details[].caseProperties[].canModifyLogins

Boolean

This property represents rights of modification in logins.

details[].subject

String

This represents the subject of the email.

details[].subjectBare

String

This represents the subject of the interaction without reference number.

details[].date

String

This returns the date of interaction.

details[].dateResolved

String

This returns the resolve date of interaction.

details[].questionHtml

String

This returns a question which has been mentioned in mail.

details[].attachments

Array

This has all the attachments which are added in interaction.

details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

details[].customerID

String

This returns the id of the customer.

details[].customerName

String

This returns the name of the customer.

details[].statusAudit

Array

This represents the status change log details.

details[].statusAudit[].timeStamp

String

This represents the time stamp of the status modified.

details[].statusAudit[].date

String

This represents the date of the status modified.

details[].statusAudit[].action

String

This is the action name when status modified.

details[].statusAudit[].modifierID

String

This is the user ID by whom interaction modified.

details[].statusAudit[].modifierName

String

This is the user name by whom interaction modified.

details[].statusAudit[].topicID

String

This is the topic ID of the interaction.

details[].statusAudit[].topicName

String

This is the topic name of the interaction.

details[].statusAudit[].assignedToID

Number

This is the user ID to whom interaction was assigned.

details[].statusAudit[].assignedToName

String

This is the user name to whom interaction was assigned.

details[].statusAudit[].statusID

String

This is the ID of the status.

details[].statusAudit[].statusName

String

This is the name of the status.

details[].customerAddresses

Array

This returns all the email addresses of the customer.

details[].customerLogins

Array

This returns all the logins of the customer.

details[].customerLogins[].name

String

This is the name of the login.

details[].customerLogins[].type

String

This is the type of the login.

details[].fromAddress

String

Email address who has initiated the interaction.

details[].composerAddress

String

This is the email address of the agent sending the E-mail.

details[].recc

String

details[].topicID

String

This has the value of topic id in which interaction belongs to.

details[].topicName

String

This has the value of the topic name in which interaction belongs to.

details[].segmentID

String

This has the value of the segment id in which interaction belongs to

details[].segmentName

String

This has the value of the segment name in which interaction belongs to

details[].responseID

String

This is the ID of the response.

details[].subRef

String

This is the subject reference value with interaction id.

details[].responseSubject

String

This is the subject of the response.

details[].responseHtml

String

This is the html body of the response.

details[].note

String

This is the private comment of the response.

details[].responseProperties

Array

This represents properties of the interaction.

details[].responseAttachments

Array

This represents attachments attached to the interaction.

details[].assignedToID

String

This is the id of the agent if the message is assigned to any agent.

details[].assignedToName

String

This is the full name of the agent if the message is assigned to any agent.

details[].resolvedByName

String

This is the name of the agent if the message is resolved by any agent.

details[].toAddress

String

This is the customer email address.

details[].headerFrom

String

This is the email address of the customer who sent this message.

details[].headerTo

String

This is the email address of the person to whom the E-mail is being sent to.

details[].cc

String

This is the email address of cc if added in the message.

details[].bcc

String

This is the email address of bcc if added in the message.

details[].bodyPlain

String

This is body content of message without html format

details[].defaultMailBoxID

String

This is the default mailbox ID of the segment associated with the interaction.

children

Array

This array represents the children interaction of the thread.

children[].id

String

This is the ID of the interaction.

children[].subject

String

This is the subject of the interaction.

children[].type

String

This is the type of the interaction.

children[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

children[].properties

Array

These values are explained in Properties that may be edited chapter.

children[].date

String

This is the date of the interaction when created.

history

Array

This represents history of the interaction.

history[].id

String

This is the ID of the interaction.

history[].subject

String

This is the subject of the interaction.

history[].type

String

This is the type of the interaction

history[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

history[].properties

Array

These values are explained in Properties that may be edited chapter.

history[].date

String

This is the date if the interaction when created.

history[].children

Array

question

Object

This returns a question's row and details data.

question[].row

Object

This has all details of the row.

question[].row[].id

String

This is Interaction id.

question[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

question[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

question[].row[].agentName

String

This is the agent name by whom this question was created.

question[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

question[].row[].status

String

This is the status of interaction.

question[].details

Object

This shows the details related to a question.

question[].details[].id

String

This is the ID of the interaction.

question[].details[].status

String

This is the status of the interaction.

question[].details[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

question[].details[].interactionProperties

Array

This represents interaction properties of the interaction.

question[].details[].caseProperties

Array

This represents case properties of the interaction.

question[].details[].caseProperties[].name

String

This represents name of the segment of the properties.

question[].details[].caseProperties[].properties

Array

These values are explained in Properties that may be edited chapter.

question[].details[].caseProperties[].logins

Number

This represents customer logins.

question[].details[].caseProperties[].canModifyLogins

Boolean

This represents whether user can modify their logins or not.

question[].details[].bodyHtml

String

This represents HTML body of the interaction.

question[].details[].statusAudit

Array

This is the status change log of the interaction.

question[].details[].segmentID

String

This is the segment ID of the interaction.

question[].details[].segmentName

String

This is the segment name of the interaction.

question[].details[].topicID

String

This represents topic ID of the interaction.

question[].details[].topicName

String

This represents topic name of the interaction.

question[].details[].assignedToID

String

This is the user ID to whom interaction was assigned.

question[].details[].operatorName

String

This is the user name to whom interaction was assigned.

question[].details[].date

String

This is the date of the interaction when created.

question[].details[].customerID

String

This is the ID of the customer.

question[].details[].customerName

String

This is the name of the customer.

mailboxes

Array

This returns mailboxes list associated with the interaction.

mailboxes[].id

String

This is the ID of the mailbox.

mailboxes[].name

String

This is the name of the mailbox.

mailboxes[].replyTo

String

This is the email address of the mailbox.

addresses

Array

This describes the contact to whom the E-mail is being sent.

responsesSegment

Array

This describes the segment in which the response is being sent. i.e where the interaction belongs

responsesSegment[].id

String

This shows the id of the response in a segment.

responsesSegment[].name

String

This shows the name of the response in a segment.

responsesSegment[].description

String

This shows the description of the response in a segment.

responsesSegment[].bodyHtml

String

This shows the bodyhtml of the response in a segment.

responsesAgent

Array

This describes the agents that have responded to interactions.

{
  "errors": [],
  "errorDetails": [],
  "details": {
    "id": "45547",
    "type": "Ask A Question",
    "tags": [],
    "status": "Queued",
    "threadID": "45547",
    "threadType": "Ask A Question",
    "caseProperties": [
      {
        "name": "e-shop",
        "properties": [
          {
            "propertyID": "11",
            "name": "Account Number",
            "isDate": false,
            "isDatetime": false,
            "isInteger": false,
            "isNumber": false,
            "allowMultiple": false,
            "hasDescriptions": false,
            "isMultiLine": false,
            "isReadOnly": false,
            "isRequired": false,
            "values": [
              {
                "description": null,
                "value": "Platinum",
                "valueDateUtc": null,
                "valueDatetimeUtc": null,
                "valueInt": null,
                "valueNumber": null
              }
            ],
            "valueChoices": [],
            "descriptionChoices": []
          }
        ],
        "logins": null,
        "canModifyLogins": false
      }
    ],
    "subject": "My package arrived damaged, what should I do?",
    "subjectBare": "My package arrived damaged, what should I do?",
    "date": "2021-10-28T20:31:21.8330000Z",
    "dateResolved": "0001-01-01T06:00:00.0000000Z",
    "questionHtml": "Two weeks ago I bought an iPhone 12 PRO  from your online store. However, upon receipt, I noticed the screen had a crack. Will I get a replacement or what happens?",
    "attachments": [],
    "interactionProperties": [],
    "customerID": "109",
    "customerName": "Ralph Fixers",
    "statusAudit": [
      {
        "timeStamp": "/Date(1635453081833)/",
        "date": "2021-10-28T20:31:21.8330000Z",
        "action": "Anonymous -> Form Submit (118) -> Ticket/AAQ -> Ask A Question -> Create Composition",
        "modifierID": "109",
        "modifierName": "Ralph Fixers",
        "topicID": "7",
        "topicName": "e-shop -- All Topics -- Technical Support",
        "assignedToID": null,
        "assignedToName": null,
        "statusID": "1",
        "statusName": "Unassigned"
      }
    ],
    "customerAddresses": [
      "customer7@1to1service.com"
    ],
    "customerLogins": [
      {
        "name": "customer7@1to1service.com",
        "type": "Email"
      }
    ],
    "fromAddress": "customer7@1to1service.com",
    "composerAddress": "customer7@1to1service.com",
    "reCC": "",
    "topicID": "38",
    "topicName": "Cell Phones",
    "segmentID": "2",
    "segmentName": "e-shop",
    "responseID": "45598",
    "subjectRef": "Re: [ref#: 45547-45598]",
    "responseSubject": "My package arrived damaged, what should I do?",
    "responseHtml": "$stock -id'44'$<br />\r\n<br />\r\n{enter your response here}<br />\r\n<br />\r\n$stock -id'17'$\r\n<div>On 10/28/2021 3:31:21 PM, Ralph Fixers &lt;customer7@1to1service.com&gt; wrote:\r\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;\">Two weeks ago I bought an iPhone 12 PRO&nbsp; from your online store. However, upon receipt, I noticed the screen had a crack. Will I get a replacement or what happens?</blockquote>\r\n</div>\r\n",
    "note": "",
    "responseProperties": [],
    "responseAttachments": [],
    "assignedToID": "452",
    "assignedToName": "bhavin.patel@iservice.info",
    "resolvedByName": "",
    "toAddress": "",
    "headerFrom": "customer7@1to1service.com",
    "headerTo": "",
    "cc": "",
    "bcc": "",
    "bodyPlain": "Two weeks ago I bought an iPhone 12 PRO  from your online store. However, upon receipt, I noticed the screen had a crack. Will I get a replacement or what happens?\r\n",
    "defaultMailboxID": "1"
  },
  "children": [
    {
      "id": "45548",
      "subject": "Transfer[ref#: 45547-45547] My package arrived damaged, what should I do?",
      "type": "Auto Response",
      "tags": [],
      "properties": [],
      "date": "2021-10-28T20:31:21.9030000Z"
    }
  ],
  "history": [
    {
      "id": "45547",
      "subject": "[ref#: 45547-45547] My package arrived damaged, what should I do?",
      "type": "Ask A Question",
      "tags": [],
      "properties": [],
      "date": "2021-10-28T20:31:21.8330000Z",
      "children": [
        {
          "id": "45548",
          "subject": "Transfer[ref#: 45547-45547] My package arrived damaged, what should I do?",
          "type": "Auto Response",
          "tags": [],
          "properties": [],
          "date": "2021-10-28T20:31:21.9030000Z"
        }
      ]
    }
  ],
  "question": {
    "row": {
      "id": "45547",
      "topicID": "38",
      "topicName": "Cell Phones",
      "agentName": "bhavin.patel@iservice.info",
      "assignedToID": "452",
      "status": "Queued"
    },
    "details": {
      "id": "45547",
      "status": "Queued",
      "tags": [],
      "interactionProperties": [],
      "caseProperties": [
        {
          "name": "e-shop",
          "properties": [
            {
              "propertyID": "11",
              "name": "Account Number",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": false,
              "values": [
                {
                  "description": null,
                  "value": "Platinum",
                  "valueDateUtc": null,
                  "valueDatetimeUtc": null,
                  "valueInt": null,
                  "valueNumber": null
                }
              ],
              "valueChoices": [],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "bodyHtml": "Two weeks ago I bought an iPhone 12 PRO&nbsp; from your online store. However, upon receipt, I noticed the screen had a crack. Will I get a replacement or what happens?",
      "statusAudit": [
        {
          "timeStamp": "/Date(1635453081833)/",
          "date": "2021-10-28T20:31:21.8330000Z",
          "action": "Anonymous -> Form Submit (118) -> Ticket/AAQ -> Ask A Question -> Create Composition",
          "modifierID": "109",
          "modifierName": "Ralph Fixers",
          "topicID": "7",
          "topicName": "e-shop -- All Topics -- Technical Support",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "1",
          "statusName": "Unassigned"
        }
      ],
      "segmentID": "2",
      "segmentName": "e-shop",
      "topicID": "38",
      "topicName": "Cell Phones",
      "assignedToID": "452",
      "operatorName": "bhavin.patel@iservice.info",
      "date": "2021-10-28T20:31:21.8330000Z",
      "customerID": "109",
      "customerName": "Ralph Fixers"
    }
  },
  "mailboxes": [
    {
      "id": "1",
      "name": "Customer Service",
      "replyTo": "demo-cc@1to1service.com"
    }
  ],
  "addresses": [
    "customer7@1to1service.com"
  ],
  "responsesSegment": [
    {
      "id": "123",
      "name": "xHello",
      "description": "Chat",
      "bodyHtml": "<span style=\"font-size: 13.3333px;\">Hello! Thanks for contacting eShop.</span>"
    }
  "responsesAgent": []

}