interactionIDs

Array

This parameter represents the Id of interaction.

answer

Object

Object with all the response mail details.

answer[].inResponseToID

String

This response is going to be sent on this Interaction id.

answer[].subject

String

This parameter has the subject of response.

answer[].segmentID

String

This has the value of the segment id in which interaction belongs to.

answer[].topicID

String

This has the value of topic id in which interaction belongs to.

answer[].addSubjectRefNum

Boolean

Represent that add reference number in subject or not.

answer[].forwardSegmentID

String

This represents the segment ID to which this interaction was forwarded.

answer[].contactID

String

This is the ID of the customer.

answer[].isMassUpdate

Boolean

This represents whether this interaction can be used for mass update or not.

answer[].caseProperties

Number

This parameter has all case properties and their values if case property values are set in interaction.

answer[].interactionProperties

Number

This parameter has all properties and their values if property value set in interaction.

answer[].responseProperties

Number

This parameter has all properties and their values if property value is set in response.

answer[].leaveOpen

Number

This represents whether to leave open the interaction or remove from the list after success.

answer[].expectReply

Number

Expecting reply on this mail or not

answer[].supressSubjectRef

Number

This represents whether to suppress the reference number from subject or not.

answer[].notificationID

Number

This represents the ID of the notification or auto response.

answer[].bodyHtml

String

Body contents of response with html format.

answer[].removedInlineAttachments

Array

This represents the removed inline attachments.

answer[].mailboxID

String

This is the mailbox ID of the interaction answer.

answer[].note

String

This is the private comment of the interaction.

answer[].attachments

Array

This represents attachments attached to the interaction.

answer[].destEmail

String

Email address of destination.

answer[].finalHtml

Number

This represents final html body of the answer.

answer[].finalPlain

Number

This represents final plain body of the answer.

answer[].defaultMailboxID

String

This represents default mailbox ID of the segment associated with the interaction.

answer[].messageProperties

Array

This parameter has all message properties and their values if thread property values are set in interaction.

answer[].messageProperties[].propertyID

String

This parameter has all property id if property value is set in interaction.

answer[].messageProperties[].propertyName

String

This parameter has all property names if property value is set in interaction.

answer[].messageProperties[].values

Array

This parameter has all property values if property value is set in interaction.

answer[].messageProperties[].values[].value

String

This parameter has all answer message properties and their values if thread property values are set in interaction.

answer[].answerProperties

Array

This parameter has all property id if property value is set in interaction.

answer[].answerProperties[].propertyID

String

This parameter has all property names if property value is set in interaction.

answer[].answerProperties[].propertyName

String

This parameter has all property values if property value is set in interaction.

answer[].answerProperties[].values

Array

This parameter represents the action name which is performed from the page.

_pageAction

String

This parameter represents the action name which is performed from the page.

_pageName

String

This parameter represents the page name.

{
   "interactionIDs":[
      "35445"
   ],
   "answer":{
      "inResponseToID":"35445",
      "subject":"test attachment 123",
      "segmentID":"3",
      "topicID":"4",
      "addSubjectRefNum":true,
      "forwardSegmentID":"",
      "contactID":"25098",
      "isMassUpdate":false,
      "caseProperties":null,
      "interactionProperties":null,
      "responseProperties":null,
      "leaveOpen":null,
      "expectReply":null,
      "supressSubjectRef":null,
      "notificationID":null,
      "bodyHtml":"Please update your response<br />\n<br />\nPlease approve my response<br />\n&nbsp;\n<div>On 1/6/2022 3:23:33 AM, test@123.com &lt;test@123.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;\">test attachment 123</blockquote>\n</div>\n",
      "removedInlineAttachments":[
        
      ],
      "mailboxID":"16",
      "note":"",
      "attachments":[
        
      ],
      "destEmail":"test@123.com",
      "finalHtml":null,
      "finalPlain":null,
      "defaultMailboxID":"16",
      "messageProperties":[
         {
            "propertyID":"6",
            "propertyName":"QuestionProperty",
            "values":[
               {
                  "value":"test attachment 123"
               }
            ]
         }
      ],
      "answerProperties":[
         {
            "propertyID":"2",
            "propertyName":"Billable",
            "values":[
               
            ]
         }
      ]
   },
   "_pageAction":"QAReject",
   "_pageName":"messagequeue#/my-messages-to-approve"
}

errors

Array

This parameter represents the list of errors.

errorDetails

Array

This parameter represents the list of error details.

numCanGet

Number

It returns the total count/number of get next button.

numCanApprove

Number

It returns the total count/number of get next QA button.

thread

Object

Object with row and their details.

thread[].row

Object

Object with all the details of the row selected.

thread[].row[].id

String

This is Interaction id.

thread[].row[].date

String

This returns the date of interaction.

thread[].row[].subject

String

This returns the subject of interaction.

thread[].row[].type

String

This returns the type of interaction.

thread[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

thread[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

thread[].row[].status

String

This is the status of interaction.

thread[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

thread[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

thread[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

thread[].row[].properties

Array

These values are explained in Properties that may be edited chapter.

thread[].details

Object

This object represents details of the interaction.

thread[].details[].id

String

This is the ID of the interaction.

thread[].details[].interactionProperties

Array

This represents the interaction properties of the interaction.

thread[].details[].interactionProperties[].name

String

This represents the name of the segment of the properties.

thread[].details[].interactionProperties[].properties

Array

These values are expalined in properties that may be edited chapter.

thread[].details[].interactionProperties[].logins

Number

These are the customer logins.

thread[].details[].interactionProperties[].canmodifylogins

Boolean

This represents whether user can modify their logins or not.

thread[].details[].caseProperties

Array

This represents case properties of the interaction.

question

Object

This returns a question's row and details data.

question[].row

Object

This has all details of the row.

question[].row[].id

String

This is Interaction id.

question[].row[].date

String

This returns the date of interaction.

question[].row[].subject

String

This returns the subject of interaction.

question[].row[].type

String

This returns the type of interaction.

question[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

question[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

question[].row[].status

String

This is the status of interaction.

question[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

question[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

question[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

question[].row[].properties

Array

These values are explained in Properties that may be edited chapter.

question[].details

Object

This object returns details of the question.

question[].details[].id

String

This represents ID of the question.

question[].details[].status

String

This is the status question.

question[].details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

question[].details[].interactionProperties[].name

String

This represents name of the segment of the properties.

question[].details[].interactionProperties[].properties

Array

These values are explained in Properties that may be edited chapter.

question[].details[].interactionProperties[].logins

Number

This represents the logins of the customer.

question[].details[].interactionProperties[].canModifyLogins

Boolean

This represents whether customer can modify their logins or not.

question[].details[].caseProperties

String

This is the status question.

question[].details[].statusAudit

Array

This returns all properties and their values if property value set in interaction.

question[].details[].statusAudit[].timeStamp

String

This represents the time stamp of the status modified.

question[].details[].statusAudit[].date

String

This represents the date of the status modified.

question[].details[].statusAudit[].action

String

This is the action name when status modified.

question[].details[].statusAudit[].modifierID

String

This is the user ID by whom interaction modified.

question[].details[].statusAudit[].modifierName

String

This is the user name by whom interaction modified.

question[].details[].statusAudit[].topicID

String

This is the topic ID of the interaction.

question[].details[].statusAudit[].topicName

String

This is the topic name of the interaction.

question[].details[].statusAudit[].assignedID

Number

This is the user ID to whom interaction was assigned.

question[].details[].statusAudit[].assignedName

String

This is the user name to whom interaction was assigned.

question[].details[].statusAudit[].statusID

String

This represents ID of the status.

question[].details[].statusAudit[].statusName

String

This represents name of the status.

question[].details[].segmentID

String

This has the value of the segment id in which the question belongs to.

question[].details[].segmentName

String

This has the value of the segment name in which the question belongs to.

question[].details[].topicID

String

This has the value of topic id in which the question belongs to.

question[].details[].topicName

String

This has the value of the topic name in which the question belongs to.

question[].details[].operatorName

String

This has an agent name who has been assigned for the question.

question[].details[].assignedToID

String

This is the user ID to whom interaction was assigned.

question[].details[].assignedToName

String

This is the user name to whom interaction was assigned.

question[].details[].modifiedByName

String

This is the user name by whom interaction modified.

question[].details[].approvedByName

String

This is the user name by whom interaction approved.

question[].details[].resolvedByName

String

This has an agent name who has resolved this question.

question[].details[].toAddress

String

This represents customer email address.

question[].details[].headerFrom

String

This is a customer email who has sent this question.

question[].details[].headerTo

String

This shows the email address of the person who is about to receive the E-mail.

question[].details[].cc

String

This is the CC email address.

question[].details[].bcc

String

This is the BCC email address.

response

Object

This returns a question's row and details data.

response[].row

Object

This has all details of the row.

response[].row[].id

String

This is Interaction id.

response[].row[].date

String

This returns the date of interaction.

response[].row[].subject

String

This returns the subject of interaction.

response[].row[].type

String

This returns the type of interaction.

response[].row[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

response[].row[].assignedToID

String

This has an id of an agent who has been assigned to this interaction.

response[].row[].status

String

This is the status of interaction.

response[].row[].topicID

String

This has the value of topic id in which interaction belongs to.

response[].row[].topicName

String

This has the value of the topic name in which interaction belongs to.

response[].row[].segmentID

String

This has the value of the segment id in which interaction belongs to.

response[].row[].properties

Array

These values are explained in Properties that may be edited chapter.

response[].details

Object

This object represents the details of the response interaction.

response[].details[].id

String

This is the ID of the interaction.

response[].details[].date

String

This returns the date of interaction.

response[].details[].type

String

This returns the type of interaction.

response[].details[].tags

Array

Tags are used to label interactions for special display. For example, open quote tickets contain a tag to mark for display in the open Quotes pages.

response[].details[].subject

String

This returns the subject of interaction.

response[].details[].status

String

This is the status question.

response[].details[].bodyPlain

String

This represents plain body of the interaction.

response[].details[].bodyHtml

String

This has body contents of interaction with html format.

response[].details[].note

String

This represents private comment of the interaction.

response[].details[].interactionProperties

Array

This returns all properties and their values if property value set in interaction.

response[].details[].interactionProperties[].name

String

This represents name of the segment of the properties.

response[].details[].interactionProperties[].properties

Array

These values are explained in Properties that may be edited chapter.

response[].details[].interactionProperties[].logins

Number

This represents customer logins.

response[].details[].interactionProperties[].canModifyLogins

Boolean

This represents whether user can modify their logins or not.

response[].details[].caseProperties

Array

This returns all case properties and their values if case property values are set in interaction.

response[].details[].attachments

Array

This represents attachments attached with the interaction.

response[].details[].statusAudit

Array

List of status changes log.

response[].details[].statusAudit[].timeStamp

String

This represents the time stamp of the status modified.

response[].details[].statusAudit[].date

String

This represents the date of the status modified.

response[].details[].statusAudit[].action

String

This is the action name when status modified.

response[].details[].statusAudit[].modifierID

String

This is the user ID by whom interaction modified.

response[].details[].statusAudit[].modifierName

String

This is the user name by whom interaction modified.

response[].details[].statusAudit[].topicID

String

This is the topic ID of the interaction.

response[].details[].statusAudit[].topicName

String

This is the topic name of the interaction.

response[].details[].statusAudit[].assignedToID

Number

This is the user ID to whom interaction was assigned.

response[].details[].statusAudit[].assignedToName

Number

This is the user name to whom interaction was assigned.

response[].details[].statusAudit[].statusID

String

This is the ID of the status.

response[].details[].statusAudit[].statusName

String

This is the name of the status.

response[].details[].segmentID

String

This has the value of the segment id in which the question belongs to.

response[].details[].segmentName

String

This has the value of the segment name in which the question belongs to.

response[].details[].topicID

String

This has the value of topic id in which the question belongs to.

response[].details[].topicName

String

This has the value of the topic name in which the question belongs to.

response[].details[].assignedID

String

This is the user ID to whom interaction was assigned.

response[].details[].operatorName

String

This has an agent name who has been assigned for the question.

{
  "errors": [],
  "errorDetails": [],
  "numCanGet": 7,
  "numCanApprove": 0,
  "thread": {
    "row": {
      "id": "35445",
      "date": "2022-01-06T09:23:33.8370000Z",
      "subject": "test attachment 123",
      "type": "Ask A Question",
      "tags": [],
      "assignedToID": "25054",
      "status": "Queued",
      "topicID": "4",
      "topicName": "All Topics",
      "segmentID": "3",
      "properties": []
    },
    "details": {
      "id": "35445",
      "interactionProperties": [
        {
          "name": "Segment1",
          "properties": [
            {
              "propertyID": "6",
              "name": "QuestionProperty",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": false,
              "values": [
                {
                  "description": null,
                  "value": "test attachment 123",
                  "valueDateUtc": null,
                  "valueDatetimeUtc": null,
                  "valueInt": null,
                  "valueNumber": null
                }
              ],
              "valueChoices": [],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "caseProperties": []
    }
  },
  "question": {
    "row": {
      "id": "35445",
      "date": "2022-01-06T09:23:33.8370000Z",
      "subject": "test attachment 123",
      "type": "Ask A Question",
      "tags": [],
      "assignedToID": "25054",
      "status": "Queued",
      "topicID": "4",
      "topicName": "All Topics",
      "segmentID": "3",
      "properties": []
    },
    "details": {
      "id": "35445",
      "status": "Queued",
      "interactionProperties": [
        {
          "name": "Segment1",
          "properties": [
            {
              "propertyID": "6",
              "name": "QuestionProperty",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": false,
              "values": [
                {
                  "description": null,
                  "value": "test attachment 123",
                  "valueDateUtc": null,
                  "valueDatetimeUtc": null,
                  "valueInt": null,
                  "valueNumber": null
                }
              ],
              "valueChoices": [],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "caseProperties": [],
      "statusAudit": [
        {
          "timeStamp": "/Date(1641461013837)/",
          "date": "2022-01-06T09:23:33.8370000Z",
          "action": "Contact 1 -> Form Submit (32) -> Ticket/AAQ -> Ask A Question -> Create Composition",
          "modifierID": "25098",
          "modifierName": "test@123.com",
          "topicID": "4",
          "topicName": "Segment1 -- All Topics",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "1",
          "statusName": "Unassigned"
        }
      ],
      "segmentID": "3",
      "segmentName": "Segment1",
      "topicID": "4",
      "topicName": "All Topics",
      "operatorName": "s1topic123csrqa@qavmmail02",
      "assignedToID": "25054",
      "assignedToName": "s1topic123csrqa@qavmmail02",
      "modifiedByName": "",
      "approvedByName": "",
      "resolvedByName": "s1topic123csrqa@qavmmail02",
      "toAddress": "",
      "headerFrom": "test@123.com",
      "headerTo": "",
      "cc": "",
      "bcc": ""
    }
  },
  "response": {
    "row": {
      "id": "35728",
      "date": "2022-01-10T13:35:52.6500000Z",
      "subject": "test attachment 123",
      "type": "Unsent Response",
      "tags": [],
      "assignedToID": "",
      "status": "Unsent",
      "topicID": "4",
      "topicName": "All Topics",
      "segmentID": "3",
      "properties": []
    },
    "details": {
      "id": "35728",
      "date": "2022-01-10T13:35:52.6500000Z",
      "type": "Unsent Response",
      "tags": [],
      "subject": "test attachment 123",
      "status": "Unsent",
      "bodyPlain": "Please update your response\r\n\r\nPlease approve my response\r\n \r\nOn 1/6/2022 3:23:33 AM, test@123.com <test@123.com> wrote:\r\n> test attachment 123\r\n\r\n",
      "bodyHtml": "Please update your response<br>\n<br>\nPlease approve my response<br>\n&nbsp;\n<div>On 1/6/2022 3:23:33 AM, test@123.com &lt;test@123.com&gt; wrote:\n<blockquote style=\"border-left: 1px solid #cccccc; margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex\">test attachment 123</blockquote>\n</div>\n",
      "note": "",
      "interactionProperties": [
        {
          "name": "Segment1",
          "properties": [
            {
              "propertyID": "2",
              "name": "Billable",
              "isDate": false,
              "isDatetime": false,
              "isInteger": false,
              "isNumber": false,
              "allowMultiple": false,
              "hasDescriptions": false,
              "isMultiLine": false,
              "isReadOnly": false,
              "isRequired": false,
              "values": [],
              "valueChoices": [
                "False",
                "True"
              ],
              "descriptionChoices": []
            }
          ],
          "logins": null,
          "canModifyLogins": false
        }
      ],
      "caseProperties": [],
      "attachments": [],
      "statusAudit": [
        {
          "timeStamp": "/Date(1641821748200)/",
          "date": "2022-01-10T13:35:48.2000000Z",
          "action": "Contact 25054 -> [ messagequeue#/mymessageinbox : AutoSave ] Form Submit (webapp-api-mq-myqueue) -> Save Draft -> Question 35445 -> Update Response -> Create -> Create Composition",
          "modifierID": "25054",
          "modifierName": "s1topic123csrqa@qavmmail02",
          "topicID": "4",
          "topicName": "Segment1 -- All Topics",
          "assignedToID": null,
          "assignedToName": null,
          "statusID": "6",
          "statusName": "Unsent"
        }
      ],
      "segmentID": "3",
      "segmentName": "Segment1",
      "topicID": "4",
      "topicName": "All Topics",
      "assignedToID": "",
      "operatorName": "s1topic123csrqa@qavmmail02"
    }
  }
}