articleID

String

The ID of the article.

details

Object

This  returns all details of  the object of  interaction.

details[].subject

String

This represents the subject of the email.

details[].questionHtml

String

This returns a question which has been mentioned in mail.

details[].answerHtml

String

This returns a answer which has been mentioned in mail.

details[].topicID

String

This has the value of topic id in which interaction belongs to.

details[].isPublic

Boolean

Shows if an article is public.

details[].properties

Array

property details. see property values.

details[].propertiesEdit

Array

details[].attachments

Array

This has all the attachments which are added in interaction.

pageAction

String

This parameter represents the action name which was performed.

{
    "articleID": "45224",
    "details": {
        "subject": "Optio et voluptatem",
        "questionHtml": "What's your name?",
        "answerHtml": "This is Shuvo.",
        "topicID": "132",
        "isPublic": true,
        "properties": [],
        "propertiesEdit": [],
        "attachments": []
    },
    "_pageAction": "ModifyFindAnswer"
}

error

Array

An array of strings. Returns the error message if an error is encountered, otherwise a blank array if there is no error.

errorDetails

Array

An array of strings. Provides detailed information about the error encountered, otherwise returns a blank array if no error is encountered.

details

Object

Object that contains all the details needed to create the agent email.

details[].id

String

This returns the id of the interaction.

details[].subject

String

The subject line of the agent email created for forwarding.

details[].name

String

Shows the name of an article.

details[].questionHtml

String

This returns a question which has been maintained in mail.

details[].answerHtml

String

This returns an answer which has been maintained in mail.

details[].topicID

String

The topic ID of the interaction.

details[].isPublic

String

Shows if an article is public.

details[].creatorName

String

Shows name of the creator of the article.

details[].rating

String

details[].viewCount

String

This has a total view count of interaction.

details[].attachments

Array

An array of attachments included within the agent email.

details[].properties

Array

Properties associated with the topic are submitted in special format.see properties that may be edited.

details[].propertiesEdit

Array

details[].isSubscribed

String

Shows subscribers to an article.

{ "errors": [
],
  "errorDetails": [
],
  "details": {
    "id": "45224",
    "subject": "Optio et voluptatem",
    "date": "2021-09-29T12:58:18.4968706Z",
    "questionHtml": "What\u0027s your name?",
    "answerHtml": "This is Shuvo.",
    "topicID": "132",
    "isPublic": "public",
    "creatorName": "e-shop Administrator",
    "rating": "0.0",
    "viewCount": "0",
    "attachments": [],
    "properties": [],
    "propertiesEdit": [],
    "isSubscribed": "false"
  }
}