Use the -alertitem parameter to display the details of an interaction within an alert auto response.
The following elements of an interaction can be displayed within the auto response.
ID - To display the interaction ID for the message, use $value -alertitem(id)$.
Date - To display the date the interaction was created in iService, use $value -alertitem(date)$.
Time - To display the time the interaction was created in iService, use $value -alertitem(id)$.
Agent - To display the iService agent currently assigned to the interaction, use $value -alertitem(agent)$.
Name - To display the name of the contact, use $value -alertitem(name)$.
Email - To display the email address of the cotnact, use $value -alertitem(email)$.
Subject - To display the subject line of the interaction, use $value -alertitem(subject)$.
The -alertitem parameter must be used within a $repeat command to generate the repeating list of values. A simple example of this command is as follows.
$repeat -alertitems$
Date of Message: $value -alertitem(date)$
Subject of Message: $value -alertitem(subject)$
From: $value -alertitem(name)$
$endrepeat$
NOTE: When using this command within and HTML table, the $repeat command must be marked as a comment. Since it is embedded within an HTML table, your browser will remove the tag if it is not commented because placing it between a table parameter and row parameter is an invalid location for HTML code.
<table border="0" cellpadding="3" cellspacing="1" align="left" width="100%">
<thead>
<tr>
<th>Date of Original Msg</th>
<th>Interaction ID</th>
<th>Contact Name</th>
<th>Contact Email</th>
<th>Subject</th>
<th>Assigned Agent:</th>
</tr>
</thead>
<tbody>
<!-- $repeat -alertitems$ -->
<tr>
<td>$value -alertitem(date)$ $value -alertitem(time)$</td>
<!--Edit the line below for your iService URL-->
<td><a href="https://1to1service.iservicecrm.com/MessageQueue.aspx?mode=search&num=1&where0=entire&field0=ID&s0=$value -alertitem(id)$">$value -alertitem(id)$</a></td>
<td>$value -alertitem(name)$<br></td>
<td>$value -alertitem(email)$</td>
<td>$value -alertitem(subject)$</td>
<td>$value -alertitem(agent)$</td>
</tr>
<!-- $endrepeat$ -->
</tbody>
</table>
