iService includes a rich text editor (CKEditor) for displaying customer messages, creating new messages, editing find answers articles, and other text areas when an agent views or creates text. The functions of the editor are shown below.
Click to Expand
The functions within the editor are similar to most word processors, except for the View Source Code button at the far right of toolbar. This button toggles between the HTML edit mode, which displays the full HTML that is being created by the editor. This mode should only be used if you are familiar with HyperText Markup Language.
The Full Page Edit mode 
allows you to expand the editor to full screen, complete your edits, and then toggle back to the prior view. This is useful when the customer question contains large graphics or spans several pages of text.
Embedding Images Into the RTE Text Area
In most cases, you will be able to copy and paste images into the editor. Additionally, Firefox users have the ability to drag and drop images from their file system into the RTE. iService will convert your embedded image into a file stored in the iService database and display it properly to the recipient.