The tenant configuration pages are used to configure tenant level settings. Tenant level information is available to all segments and is configured independent of the segments. For instance, skills used for routing can be referenced by all segments and are therefore part of tenant configuration. And, agents may be members of multiple segments and are therefore configured within tenant settings. some tenant level settings are optional, but there are a few that are required in order to use iService.
Required tenant settings
Agents – the Agent Settings page is used to add, modify, and remove agents from iService. You must configure your agents before they can login to iService.
Optional tenant settings
Other than agents, the rest of the tenant settings are optional. The default installation of iService will function without changes to the other tenant settings.