The Deleted Interactions report shows a list of all interactions that were manually deleted from a tenant for a specified time period. It displays all of the details from the DeletionAudit table. This audit table is only populated for interactions that are deleted using the Delete Interaction button in the user interface. Interactions deleted using the database stored procedures directly are NOT recorded in this table and have no automatic audit trail.

 

Setup Required

There is no setup required. The report simply displays the details from the DeletionAudit table as shown in the example below.

 

Parameter Selection

Select the segment and report period.

 

Report Example

The report output includes the following fields from the DeletionAudit table.

 

ID - table ID

Segment - The name of the segment for the item deleted (if available)

timeStamp - DateTime2 field with the time the user did the delete

modifierContactID- contact ID that performed the delete

objectID - the ID of the object deleted

objectType - type of item deleted, like customer email or agent response

objectDescription - for interactions, this will be the subject line

description - the form action that was run (same as status audit)