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iService User Guide

Navigation: Integrations

Integrating with Workforce Management Systems

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workforcemanagementEnterprises with large call centers often use workforce management systems to help predict required staffing levels. iService tracks extensive metrics that can be imported into your workforce management system to predict staffing requirements for messaging. Although the requirements for importing messaging details vary by system, the inputs are generally very similar. iService includes processes to capture these metrics and make them available to your workforce management system.


Contact your iService account manager for details on the workforce management systems currently supported.

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