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iService User Guide

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integrationiconiService includes several ways to integrate with other applications and data. The most common method is using iService utilities with iService forms. This allows you to read a CSV file and process the contents against a custom form that performs various iService actions. The actions in your form can include any of the actions supported by iService. You can also use our integration to Zapier to transform data between iService and other systems. If you're using workforce planning tools, iService can provide the statistics you need for measuring and forecasting email volume in your contact center.

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