Please enable JavaScript to view this site.

iService User Guide

filtericonFilters are used to evaluate incoming interactions and take automated actions based upon regular expression matches. An example of a common action is to redirect incoming messages to a specific topic based on content in a message. Filters can be applied to mailboxes (see Segment Configuration > Mailboxes) individually, or combined in groups. When applied to a mailbox, filters parse the contents of incoming mail.

 

When applied directly to topics (see Segment Configuration - Topics), filters parse the contents of Agent Tickets and Customer Tickets that are submitted directly to iService rather than via email.

 

 

tog_plus        Creating A New Filter

 

tog_plus        Filter Groups

 

tog_plus        Common Filter Examples

 

 

 

 

© 2008 - 2021 One-to-One Service.com, Inc. All rights reserved.