Then, enter the name for the segment and click Create Segment. This function is limited to the Super User, because segments cannot be deleted. The name can be changed in the Segment Details page.
Most organizations use the business segments to provide custom configuration for departments. For example, finance might have a segment for processing credit memos, purchase orders, and other interactions specific to their business purpose. Technical support might use a configuration for internal and external support requests. Each department has complete control over the configuration of their segment.
You can also use segments to differentiate brands. Each segment can use their own domain for their mailboxes, and customize their knowledge bases and other aspects of iService to reinforce their brand.