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iService User Guide

segmentdetailsiconSegments are used to separate configuration details (message queues, custom properties, mailboxes, etc.) within iService into logical groupings. They are most commonly used to separate business units that have different sets of customers, topics, and mailboxes. However, since Segment Contact Properties can be made private they can also be used to provide access control over sensitive details for Agents. There are a number of business rules that are specific to Segments, which are described within the Business Rules section.

 

tog_plus        Standard Segment

 

tog_plus        Informational Segment (Not a Standard Segment)

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