Please enable JavaScript to view this site.

iService User Guide

interactionpropertiesIconInteraction properties provide the ability to append custom details to your interactions. For example, you might use them to categorize support requests as defect, user error, or enhancement. Interaction properties can also be used as skills. When used in a skill, they help separate questions that require special expertise like Spanish. When displayed within an interaction, the properties panel looks similar to below.



To learn more about how interaction properties are displayed to agents, read this Understanding Interactions chapter.




click to expand

An example of interaction properties on a question


tog_plus        The interaction properties list


tog_plus        Configuring an interaction property


tog_plus        Case Property Example


tog_plus        Question Property Example


tog_plus        Answer Property Example


tog_plus        Required Properties


© 2008 - 2022 One-to-One, Inc. All rights reserved.