Please enable JavaScript to view this site.

iService User Guide

interactionpropertiesIconInteraction properties provide the ability to append custom details to your interactions. For example, you might use them to categorize support requests as defect, user error, or enhancement. Interaction properties can also be used as skills. When used in a skill, they help separate questions that require special expertise like Spanish. When displayed within an interaction, the properties panel looks similar to below.

 

 

 

 

 

 

click to expand

An example of interaction properties on a question

 

tog_plus        The interaction properties list

 

tog_plus        Configuring an interaction property

 

tog_plus        Case Property Example

 

tog_plus        Question Property Example

 

tog_plus        Answer Property Example

 

tog_plus        Required Properties

 

© 2008 - 2021 One-to-One Service.com, Inc. All rights reserved.