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iService User Guide

mailboxiconiService does not have a built-in mail server. All incoming and outgoing email is routed through a separate mail server defined within the mailbox configuration. Mailboxes retrieve messages from generic email accounts (e.g., info@yourcompany.com) using POP, IMAP, or EWS, and convert those messages into questions within the iService database.  Incoming and Outgoing mail servers associated with an iService mailbox can be separate and are configured with separate parameters. You should monitor your mailboxes for errors that might indicate a configuration problem.

 

tog_plus        The Mailbox List

 

tog_plus        Configuring a mailbox

 

tog_plus        Mailbox errors

 

 

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