The Departments list
The departments list shows the segments and skills assigned. Add a new department or remover department from this page. Review the list of agents assigned to the department before deleting it and make appropriate adjustments.
Configuring a department
1.The department name is shown in other menus within iService.
2.Provide a short description of the purpose of the department.
3.Agents in this department will inherit the segment access shown here.
4.Agents of this department will inherit the skills shown here.
5.This section shows the agents that are currently a member of the department.
6.The section shows any round-robin filters that use this department to select agents.