The Save Public Note action allows you to save a note that the contact can view in your iService® Customer Portal. These notes are only visible to the specific contact when they log in to their account.

NOTE: Although the term "Public Note" might sound like it's visible to everyone, it’s only accessible to the individual contact the note is saved for.

This action is often used along with the Send Notification action to let the contact know that an update to their question is available in the Customer Portal.

You can also add an optional tag to the note, which helps categorize the interaction within the iService® database.