iService Training Courses

Training curriculum for current iService users of all levels.

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The foundation course curriculum provides important background details for all iService users. After completing these courses you will have a basic understanding of the core concepts of iService, with emphasis on how interactions are created and presented to users.

All users should complete the foundation course series as a prerequisite for other courses.

The Agent Interface courses provide a detailed explanation for each of the user interfaces available to agents. These courses are organized based on user type. Agents that have additional access rights beyond CSR should complete all courses.

The iService Administrator courses provide a detailed explanation for basic and advanced tenant setup.

The iService Technical Training courses provide a detailed explanation for System Admin.