iService Chat
Contents | Index
- $ -
$If -chat(available)
- A -
Accept Chat button
active chat window
agent's status
Assigned Chats
availability for chat
Available
available to chat
- C -
capture contact information
Chat agents
chat button
Chat.Answer
conditional logic
cookie
- G -
Go Available
Go Available button
Go Unavailable
- H -
history
- I -
iFrame
interact with more than one website visitor at a time
- O -
Offline button
Offline Messages
Operator
- P -
pending chat
Post-Chat Survey
pre-chat survey form
Proactive Chat
- R -
ready to chat
real-time status of all agents
Reference #
- S -
Status
stock responses
Supervising Chats
- T -
Time in Chat
timer to load an iFrame containing the Chat Now button
Topic
- V -
Visitor ID
- W -
Wait Time