iService Chat

Opera Bug

Contents | Index

• Welcome
• Overview
• Implementing Chat
  • Customer Chat Pages
    • Website Integration Options
    • Agent Availability and Chat Buttons
    • Using a Topic Selection Page
    • Pre-chat Survey Forms
    • Customizing the Built-in Customer Chat Form
    • Post-chat Survey and Offline Messages
    • Proactive Chat Offering With Timer
  • Agent Chat Settings
• Chatting With Customers
  • Setting Your Status
  • Accepting Incoming Chats
  • The Agent Chat Interface
    • Assigned Chats
    • Using Stock Responses
  • Chat Transcripts / History
• Managing Chats
  • Monitoring Chat Queues
  • Monitoring Agent Status
• Reporting

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