If you're using the iService credit memo approval process, you might receive an approval request via email. The request will be customized for your organization, but will include a link to an approval form. The link will include the interaction ID of the request, which will be passed into the approval form. The approval form includes buttons for "Approve Credit" and "Reject Credit". To accept the request, just click the Approve Credit button. To reject the request, click the Reject Credit" button and enter a short explanation for your denial.
An example credit memo approval page
If you receive a request to approve a credit memo, the credit memo ticket has been assigned to you. The approval form will only accept approval from the iService agent that is assigned to the request. In most cases, clicking the link will load the form with the appropriate buttons. There are scenarios, however, where you may not be able to approve or reject the request. These are described below.
Ticket assigned to someone else
Ticket not assigned to anyone
Ticket already resolved
Ticket isn't a credit memo