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iService User Guide

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Searching Interactions

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SearchiServiceTicketsiService records every interaction with your contacts in the iService database. The Contact History page provides a convenient way to review your conversations with a particular contact. However, you may not always know which contact you're looking for or you might need to do a more detailed search than the history page supports. In those cases, use the Search Interactions page  to locate the interaction. The Search Interactions page supports detailed criteria searches, a customizable search results table, and filtering of search results.


For performance purposes, the search only returns 2,500 interactions from the database. If your query returns more than 2,500 interactions the following alert will be displayed.


Click to expand

Search query with more than 2,500 results


tog_plus        Using Search Parameters


tog_plus        Working with search results


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