iService includes two customer engagement centers that have different designs. The forms can be customized using the Configure Customer Portals page. The Treeview Portal emphasizes the knowledge base, and displays articles using the hierarchical topic tree within your business segments. The Tabs Portal provides a completely customizable support home page as the primary focus. The knowledge base articles are included within tabs with the same level of emphasis as the other sections of the portal. Examples of each portal type are shown below. You can modify them using the Configuration Options explained in this chapter.
In addition to the builtin portals, you can also create your own customer engagement center using any of the concepts from these examples. For guidance on building a custom portal, contact your iService account manager.