iService includes two customer engagement centers, and a secure message portal that have different designs. The forms can be customized using the Configure Customer Portals page. The Treeview Portal emphasizes the knowledge base, and displays articles using the hierarchical topic tree within your business segments. The Tabs Portal provides a completely customizable support home page as the primary focus. The knowledge base articles are included within tabs with the same level of emphasis as the other sections of the portal. Examples of each portal type are shown in this chapter. You can modify the portals using the Configuration Options explained in customer portal configuration page. The secure message center works similarly to the customer portals, but is designed specifically for secure messaging. The secure message portal includes its own live chat form and customization.

In addition to the builtin portals, you can also create your own customer engagement center using any of the concepts from these examples. For guidance on building a custom portal, contact your iService account manager.