A quick way to get started with a survey is to begin requesting feedback on agent responses. You can do this by incorporating a feedback link into your standard response footer. By including the reference number in your link, iService will associate the feedback with the agent's response. This allows you to gain insights not only into overall service levels, but on an agent by agent basis.
In the example below, the survey link is integrated into an agent response as part of the signature.
An iSurvey feedback link
Read more about how the agent response feedback process works in this blog post.
Read more about the Feedback Reports in the business intelligence and reports section.