Open a web browser and enter the login name and password provided by your administrator for your iService tenant. The standard login screen is shown below.
The standard login screen
Logging In With Google, Microsoft, or Okta (Open ID)
If your iService tenant is configured for logging in with your Google or Microsoft account, you will see additional buttons in the login panel. These settings are controlled from the OpenID settings page.
The Open ID login buttons
Sign In with
We're sorry, but this page is only for iService Agent Login. The account details you entered are not for an agent.
Trying to connect a customer account to an agent login
Resetting your password
If you forget your password and need to reset it, use the forgot password link on the login page.
The forgot password link
This link will open a page where you can enter your email address and request a reset.
Entering your email address in the password reset page
After you submit your email, you will receive a message with a link for changing your password. The password reset notification template is customized for every installation, but should look similar to the example below.
An example password reset template
The URL in the email will expire after 10 minutes.
Waiting period for additional requests
To protect against abuse, you must wait 10 minutes before requesting another password reset email. If you attempt to request a 2nd reset right away you will see an error message.
Password reset on this account is not allowed at this time. please try again later.
Error displayed if logged into agent pages as a customer
iService includes customer portals and the ability to create an unlimited number of custom forms to help customers. Customers can log into those forms to access information, such as their contact properties, subscriptions, and interaction history. These pages are typically loaded from a URL that looks like
If a customer logs into iService but navigates to the agent pages at
they will be shown an error page similar to below. This informs them that they are in the wrong place and shows the login they used. From time to time, agents might login with an alternate email they used for testing or interacting with your tenant. If that occurs they will see this page and should logout and log back in using their assigned agent login.
Logged into /app as a customer