Load your home page by clicking the iService logo in the top left corner of the iService website. Your home page provides quick access to information about your activity within iService, and links to other important information. The page is composed of multiple sections that display predefined, or custom content. In addition to the widgets described below, you can include custom forms or external website content (e.g., Google Calendar) prepared specifically for your tenant.
The home page is configured by your iService administrator from the Tenant Settings - Websites page.
The widgets currently available include the following.
My Recent Interactions
Sometimes you need to refer back to answers that you recently sent. You might need to send a follow-up clarification, or check in with the customer to determine status. The My Recent Interactions widget is a dedicated search result panel that lists all interactions that you've resolved during the specified time frame. You can set the number of days to display, and your settings will be saved for the next time you visit the page. The results panel has the same functionality as the Search Interactions page.
Interaction searches are based on the date and time the interaction was created. You might need to expand your date range to find answers you sent today if you began composing them prior to today.
|
My Answers This Week
This chart provides a quick overview of your activity during the past week. This chart only counts answers that you composed during the past seven days. There are no inputs to select or parameters to set for this chart.
|
Get Support
This widget includes links to important product support information, and two forms for communicating directly with iService technical support.
|
