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iService User Guide

Navigation: Managing Work Queues

Logged In Chat Agents

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The Logged in Agents page lists all iService agents that have the Chat.Answer right that are logged into iService.

 

The Logged In Chat Agents page

The Logged In Chat Agents page

 

1) Available: This column shows the status of all chat agents that are logged in. Available agents are shown in green, and agents that have set their status to unavailable are shown in red.

2) Agent Name: The display name for the agent.

3) Assigned: The number of chats that are currently assigned to the agent.

4) Completed Today: The number of chats the agent has completed today (since midnight).

5) Today's Activity: This is a graphical representation of the assigned and completed to date columns.

 

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