Please enable JavaScript to view this site.

iService User Guide

A panel input where users can add text that is displayed only within a ticket or notification email. It can also serve as the subject or body of a ticket when using the "Entered by User" option in Ticket Creation or Email actions.

 

clip0082

 

ID

Name

Description

1

Label Style

Display the label for the plain text input either above the input field or to its left.

 

1. Label Above:

clip0084

 

2. Label on Left:

clip0087

2

Input Sizing

Change the size of this input. There are multiple sizing options available, all of which can be reviewed here

3

Placeholder

You can add a placeholder to Plain Text inputs to guide users on the required input format.

4

Input Name

Name of the Plain Text Input. For example:

Issue Summary

© 2008 - 2025 One-to-One Service.com, Inc. All rights reserved.