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iService User Guide

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Secure Message Portal

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securemessageiconiService includes a message portal (/f/message-portal) where customers can securely access their message history with you, submit new questions, and chat with your team. The portal is designed to match the most common layout for messaging systems, including an Inbox, Sent box, and Trash folder.

 

The portal uses the existing login function, so customers login using the same email or login that they use for any other forms within iService. The portal can be used with minimal styling, or updated to match your brand identity. The portal requires some basic setup to ensure interactions are properly displayed, and is designed to be used with a custom answer panel that automates the setting of interaction properties used to control message display.

 

 

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The Secure Messaege Portal Inbox

 

tog_plus        Required Setup - Interaction Properties

 

tog_plus        Customizing the Message Portal

 

tog_plus        Using the Secure Answer Panel with the Message Portal

 

 

 

 

 

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