Please enable JavaScript to view this site.

iService User Guide

Navigation: Custom Forms Admin Menu

Secure Message Portal

Scroll Prev Top Next More

securemessageiconiService includes a message portal (/f/message-portal) where customers can securely access their message history with you, submit new questions, and chat with your team. The portal is designed to match the most common layout for messaging systems, including an Inbox, Sent box, and Trash folder.


The portal uses the existing login function, so customers login using the same email or login that they use for any other forms within iService. The portal can be used with minimal styling, or updated to match your brand identity. The portal requires some basic setup to ensure interactions are properly displayed, and is designed to be used with a custom answer panel that automates the setting of interaction properties used to control message display.



Click to expand image

The Secure Messaege Portal Inbox


tog_plus        Required Setup - Interaction Properties


tog_plus        Customizing the Message Portal


tog_plus        Using the Secure Answer Panel with the Message Portal






© 2008 - 2021 One-to-One, Inc. All rights reserved.