Please enable JavaScript to view this site.

iService User Guide

securemessageiconiService includes a message portal (/f/message-portal) where customers can securely access their message history with you, submit new questions, and chat with your team. The portal is designed to match the most common layout for messaging systems, including an Inbox, Sent box, and Trash folder. This layout is also used the /f/customerportal-tabs customer engagement center.


The portal uses the existing login function, so customers login using the same email or login that they use for any other forms within iService. The portal can be used with minimal styling, or updated to match your brand identity. The portal requires some basic setup to ensure interactions are properly displayed, and is designed to be used with a custom answer panel that automates the setting of interaction properties used to control message display.



Click to expand image

The Secure Messaege Portal Inbox


tog_plus        Required Setup - Interaction Properties


tog_plus        Customizing the Message Portal


tog_plus        Using the Secure Messaging Answer Panel (no notifications)


tog_plus        Using the Secure Message Portal with Customer Notifications



© 2008 - 2024 One-to-One, Inc. All rights reserved.