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iService User Guide

Display all the case properties that are attached to the interaction.

 

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ID

Name

Description

1

Label Style

Display the Case property label for each property either above it's input field or to its left.

2

Input Sizing

Change the size of all the case properties being displayed. There are multiple sizing options available, all of which can be reviewed here

 

Note: The recommended way to use this input is within a Tab Group.

 

Create a Tab Group (no automatic tab changes) with two tabs:

 

1. The first tab displays the customer’s original question.

 

2. The second tab contains all case properties related to the question.

 

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