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iService User Guide

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Server Process Management

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These pages are used by system administrators to manage various aspects your iService tenant.


The Agent Inactivity tab controls whether agents are logged out for inactivity. The inactivity check should only be disabled if you have a specific use case that makes automated logout undesirable.


The interaction purge settings will permanently delete interactions that match the age specified. Use these settings with care because deleted interactions cannot be recovered.


The SMTP Out Monitor provides a list of outgoing email messages that could not be delivered to the recipient. iService will retry sending, but in most cases these messages will not be delivered because of an issue with the recipients address.

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